Forum GLPI-Project

amitim

Member

Registered: 2013-12-22

Posts: 7

Close all linked tickets

how do I close all linked tickets when closing the parent one? is it implemented? GLPI version 10.0.3. Cloning is not suitable. Although cloned tickets are also not closed when the parent is closed

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: Close all linked tickets

Linking them as duplicates would let you solve all of them when any one of them is solved. The other link types do not have any special behavior.
This could be handled with a custom plugin though.
It is also possible that this behavior could be implemented in the future with the "Business process management" feature that is currently on the roadmap, although I don't have details about a release version.

https://glpi-project.org/roadmap/

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