Forum GLPI-Project

marcin

Member

Registered: 2022-05-06

Posts: 22

VIP Plugin

Hi,
I have a problem with VIP plugin.

If I enable the plugin random tickets are empty, I enter the ticket and it is empty

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,418

Website

Re: VIP Plugin

Please check the GLPI logs around the time of the issue. Specifically, "files/_log/sql-errors.log" and "files/_log/php-errors.log".

---

GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

marcin

Member

Registered: 2022-05-06

Posts: 22

Re: VIP Plugin

sql-errors.log - No posts

php-errors.log

[2022-10-20 07:34:43] glpiphplog.CRITICAL:   *** Uncaught Exception Error: Call to a member function getType() on null in /var/www/helpdesk/marketplace/vip/inc/ticket.class.php at line 151
  Backtrace :
  src/Plugin.php:1491                                PluginVipTicket::showVIPInfos()
  ...plication/View/Extension/PluginExtension.php:67 Plugin::doHook()
  ...de156835d5ba06fd6af5d5a9d6e6e44873fe747.php:275 Glpi\Application\View\Extension\PluginExtension->callPluginHook()
  vendor/twig/twig/src/Template.php:394              __TwigTemplate_6fc03816db57dc6ce5ade59222d518676fc552f9766d4c628f9d38656169bd93->doDisplay()
  vendor/twig/twig/src/Template.php:367              Twig\Template->displayWithErrorHandling()
  vendor/twig/twig/src/Template.php:379              Twig\Template->display()
  vendor/twig/twig/src/TemplateWrapper.php:40        Twig\Template->render()
  .../twig/twig/src/Extension/CoreExtension.php:1323 Twig\TemplateWrapper->render()
  ...3176d4f4a5c5d68f761da4c83b2a39ac619a423.php:131 twig_include()
  vendor/twig/twig/src/Template.php:394              __TwigTemplate_e16cc0d180a6e8690c02d42d6e09dd222607f59b8508582007c04a8d557ae004->doDisplay()
  vendor/twig/twig/src/Template.php:367              Twig\Template->displayWithErrorHandling()
  vendor/twig/twig/src/TemplateWrapper.php:47        Twig\Template->display()
  src/Application/View/TemplateRenderer.php:179      Twig\TemplateWrapper->display()
  src/Ticket.php:4341                                Glpi\Application\View\TemplateRenderer->display()
  src/CommonGLPI.php:676                             Ticket->showForm()
  ajax/common.tabs.php:113                           CommonGLPI::displayStandardTab()

[2022-10-20 07:35:09] glpiphplog.CRITICAL:   *** Uncaught Exception Error: Call to a member function getType() on null in /var/www/helpdesk/marketplace/vip/inc/ticket.class.php at line 151
  Backtrace :
  src/Plugin.php:1491                                PluginVipTicket::showVIPInfos()
  ...plication/View/Extension/PluginExtension.php:67 Plugin::doHook()
  ...de156835d5ba06fd6af5d5a9d6e6e44873fe747.php:275 Glpi\Application\View\Extension\PluginExtension->callPluginHook()
  vendor/twig/twig/src/Template.php:394              __TwigTemplate_6fc03816db57dc6ce5ade59222d518676fc552f9766d4c628f9d38656169bd93->doDisplay()
  vendor/twig/twig/src/Template.php:367              Twig\Template->displayWithErrorHandling()
  vendor/twig/twig/src/Template.php:379              Twig\Template->display()
  vendor/twig/twig/src/TemplateWrapper.php:40        Twig\Template->render()
  .../twig/twig/src/Extension/CoreExtension.php:1323 Twig\TemplateWrapper->render()
  ...3176d4f4a5c5d68f761da4c83b2a39ac619a423.php:131 twig_include()
  vendor/twig/twig/src/Template.php:394              __TwigTemplate_e16cc0d180a6e8690c02d42d6e09dd222607f59b8508582007c04a8d557ae004->doDisplay()
  vendor/twig/twig/src/Template.php:367              Twig\Template->displayWithErrorHandling()
  vendor/twig/twig/src/TemplateWrapper.php:47        Twig\Template->display()
  src/Application/View/TemplateRenderer.php:179      Twig\TemplateWrapper->display()
  src/Ticket.php:4341                                Glpi\Application\View\TemplateRenderer->display()
  src/CommonGLPI.php:676                             Ticket->showForm()
  ajax/common.tabs.php:113                           CommonGLPI::displayStandardTab()