Forum GLPI-Project

employer

Member

Registered: 2017-09-26

Posts: 11

HTTP ERROR 500 in Mailgate

Good Morning.
Some emails are not being downloaded to ticket generating error 500 when running mailgate.

The following message appears in the GLPI logs.

Can anyone help?

   Document_Item->prepareInputForAdd()\n  src/CommonDBTM.php:5519                  in /var/www/glpi/vendor/monolog/monolog/src/Monolog/Handler/StreamHandler.php on line 146, referer: https://helpdesk.mydomain.com.br/glpi/f … m.php?id=9
[Fri Oct 14 10:57:25.430894 2022] [php7:error] [pid 1848] [client 187.59.150.42:57586] PHP Fatal error:  Uncaught UnexpectedValueException: The stream or file "/var/www/glpi/files/_log/php-errors.log" could not be opened in append mode: failed to open stream: Permission denied\nThe exception occurred while attempting to log:   *** PHP Error (1): Uncaught UnexpectedValueException: The stream or file "/var/www/glpi/files/_log/php-errors.log" could not be opened in append mode: failed to open stream: Permission denied\nThe exception occurred while attempting to log:   *** Uncaught Exception UnexpectedValueException: The stream or file "/var/www/glpi/files/_log/php-errors.log" could not be opened in append mode: failed to open stream: Permission denied\nThe exception occurred while attempting to log:   *** Uncaught Exception UnexpectedValueException: The stream or file "/var/www/glpi/files/_log/php-errors.log" could not be opened in append mode: failed to open stream: Permission denied\nThe exception occurred while attempting to log:   *** PHP User Warning (512): Duplicated document item relation in /var/www/glpi/src/Do in /var/www/glpi/vendor/monolog/monolog/src/Monolog/Handler/StreamHandler.php on line 146, referer: https://helpdesk.mydomain.com.br/glpi/f … m.php?id=9

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: HTTP ERROR 500 in Mailgate

Check file permissions on "files/_log" folder and the log files inside it.
You probably have a cron task running as root instead of the web server user (www-data or another) which caused the files to be owned by the wrong user.

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