Forum GLPI-Project

GpTorino

Member

Registered: 2022-06-16

Posts: 12

add user email to ticket nodtification

Hello i need do create a custom notification template to be used at ticket creation and Iv0e created the following template

##lang.ticket.content##:##ticket.content##

##lang.ticket.url##:##ticket.url##
##lang.ticket.authors##:##ticket.authors##
##lang.author.email##:##author.email##
##lang.ticket.creationdate##:##ticket.creationdate##
##lang.ticket.priority##:##ticket.priority##
##lang.ticket.category##:##ticket.category##
##lang.ticket.type##:##ticket.type##

all the fields are populated correctly in the mail but

##lang.author.email##:##author.email##

returns this result:

Email:##author.email##

What would be the correct way to add the mail address of the person who submitted the ticket? or should change some settings in the system?

Thanks in advance to all

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: add user email to ticket nodtification

Can you try "##lang.authors.email##:##authors.email##" instead (plural form of author)?

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