Forum GLPI-Project

andrea.olivares

Member

Registered: 2019-11-20

Posts: 8

Mailgate fails with some emails

GLPI version 9.5.7

Some emails do not enter via mailgate and errors are generated which I am attaching:

From mailgate.log:
2022-05-16 15:00:02 [@helpdesk]
Il messaggio non è valido (The input is not a valid email address. Use the basic format local-part@hostname). Verifica "/var/www/html/glpi/files/_log/php-errors.log" per maggiori dettagli
2022-05-16 15:00:02 [@helpdesk]
Il messaggio non è valido (The input is not a valid email address. Use the basic format local-part@hostname). Verifica "/var/www/html/glpi/files/_log/php-errors.log" per maggiori dettagli
2022-05-16 15:00:02 [@helpdesk]
Il messaggio non è valido (The input is not a valid email address. Use the basic format local-part@hostname). Verifica "/var/www/html/glpi/files/_log/php-errors.log" per maggiori dettagli
2022-05-16 15:00:02 [@helpdesk]
Errore durante l'analisi del messaggio (Laminas\Mail\Header\ContentType::setType expects a value in the format "type/subtype"; received "image/*"). Verifica "/var/www/html/glpi/files/_log/php-errors.log" per maggiori dettagli
2022-05-16 15:00:02 [@helpdesk]
Errore durante l'analisi del messaggio (Laminas\Mail\Header\ContentType::setType expects a value in the format "type/subtype"; received "image/*"). Verifica "/var/www/html/glpi/files/_log/php-errors.log" per maggiori dettagli
2022-05-16 15:00:02 [@helpdesk]
Errore durante l'analisi del messaggio (Header with Name message_id or message_id not found). Verifica "/var/www/html/glpi/files/_log/php-errors.log" per maggiori dettagli

From php-errors.log:
[2022-05-16 15:00:02] glpiphplog.CRITICAL:   *** Uncaught Exception Laminas\Mail\Exception\InvalidArgumentException: The input is not a valid eail address. Use the basic format local-part@hostname in /var/www/html/glpi/vendor/laminas/laminas-mail/src/Address.php at line 78
  Backtrace :
  vendor/laminas/laminas-mail/src/Address.php:54     Laminas\Mail\Address->__construct()
  ...inas-mail/src/Header/AbstractAddressList.php:87 Laminas\Mail\Address::fromString()
  :                                                  Laminas\Mail\Header\AbstractAddressList::Laminas\Mail\Header\{closure}()
  ...inas-mail/src/Header/AbstractAddressList.php:66 array_map()
  vendor/laminas/laminas-mail/src/Headers.php:548    Laminas\Mail\Header\AbstractAddressList::fromString()
  vendor/laminas/laminas-mail/src/Headers.php:284    Laminas\Mail\Headers->loadHeader()
  vendor/laminas/laminas-mail/src/Headers.php:105    Laminas\Mail\Headers->addHeaderLine()
  ...r/laminas/laminas-mail/src/Storage/Part.php:113 Laminas\Mail\Headers::fromString()
  ...laminas/laminas-mail/src/Storage/Message.php:53 Laminas\Mail\Storage\Part->__construct()
  ...or/laminas/laminas-mail/src/Storage/Pop3.php:64 Laminas\Mail\Storage\Message->__construct()
  ...aminas-mail/src/Storage/AbstractStorage.php:268 Laminas\Mail\Storage\Pop3->getMessage()
  inc/mailcollector.class.php:721                    Laminas\Mail\Storage\AbstractStorage->current()
  inc/mailcollector.class.php:1762                   MailCollector->collect()
  inc/crontask.class.php:943                         MailCollector::cronMailgate()
  front/cron.php:83                                  CronTask::launch()

[2022-05-16 15:00:02] glpiphplog.CRITICAL:   *** Uncaught Exception Laminas\Mail\Exception\InvalidArgumentException: The input is not a valid eail address. Use the basic format local-part@hostname in /var/www/html/glpi/vendor/laminas/laminas-mail/src/Address.php at line 78
  Backtrace :
  vendor/laminas/laminas-mail/src/Address.php:54     Laminas\Mail\Address->__construct()
  ...inas-mail/src/Header/AbstractAddressList.php:87 Laminas\Mail\Address::fromString()
  :                                                  Laminas\Mail\Header\AbstractAddressList::Laminas\Mail\Header\{closure}()
  ...inas-mail/src/Header/AbstractAddressList.php:66 array_map()
  vendor/laminas/laminas-mail/src/Headers.php:548    Laminas\Mail\Header\AbstractAddressList::fromString()
  vendor/laminas/laminas-mail/src/Headers.php:284    Laminas\Mail\Headers->loadHeader()
  vendor/laminas/laminas-mail/src/Headers.php:105    Laminas\Mail\Headers->addHeaderLine()
  ...r/laminas/laminas-mail/src/Storage/Part.php:113 Laminas\Mail\Headers::fromString()
  ...laminas/laminas-mail/src/Storage/Message.php:53 Laminas\Mail\Storage\Part->__construct()
  ...or/laminas/laminas-mail/src/Storage/Pop3.php:64 Laminas\Mail\Storage\Message->__construct()
  ...aminas-mail/src/Storage/AbstractStorage.php:268 Laminas\Mail\Storage\Pop3->getMessage()
  inc/mailcollector.class.php:721                    Laminas\Mail\Storage\AbstractStorage->current()
  inc/mailcollector.class.php:1762                   MailCollector->collect()
  inc/crontask.class.php:943                         MailCollector::cronMailgate()
  front/cron.php:83                                  CronTask::launch()

[2022-05-16 15:00:02] glpiphplog.CRITICAL:   *** Uncaught Exception Laminas\Mail\Exception\InvalidArgumentException: The input is not a valid eail address. Use the basic format local-part@hostname in /var/www/html/glpi/vendor/laminas/laminas-mail/src/Address.php at line 78
  Backtrace :
  vendor/laminas/laminas-mail/src/Address.php:54     Laminas\Mail\Address->__construct()
  ...inas-mail/src/Header/AbstractAddressList.php:87 Laminas\Mail\Address::fromString()
  :                                                  Laminas\Mail\Header\AbstractAddressList::Laminas\Mail\Header\{closure}()
  ...inas-mail/src/Header/AbstractAddressList.php:66 array_map()
  vendor/laminas/laminas-mail/src/Headers.php:548    Laminas\Mail\Header\AbstractAddressList::fromString()
  vendor/laminas/laminas-mail/src/Headers.php:284    Laminas\Mail\Headers->loadHeader()
  vendor/laminas/laminas-mail/src/Headers.php:105    Laminas\Mail\Headers->addHeaderLine()
  ...r/laminas/laminas-mail/src/Storage/Part.php:113 Laminas\Mail\Headers::fromString()
  ...laminas/laminas-mail/src/Storage/Message.php:53 Laminas\Mail\Storage\Part->__construct()
  ...or/laminas/laminas-mail/src/Storage/Pop3.php:64 Laminas\Mail\Storage\Message->__construct()
  ...aminas-mail/src/Storage/AbstractStorage.php:268 Laminas\Mail\Storage\Pop3->getMessage()
  inc/mailcollector.class.php:721                    Laminas\Mail\Storage\AbstractStorage->current()
  inc/mailcollector.class.php:1762                   MailCollector->collect()
  inc/crontask.class.php:943                         MailCollector::cronMailgate()
  front/cron.php:83                                  CronTask::launch()

[2022-05-16 15:00:02] glpiphplog.CRITICAL:   *** Uncaught Exception Laminas\Mail\Header\Exception\InvalidArgumentException: Laminas\Mail\HeaderContentType::setType expects a value in the format "type/subtype"; received "image/*" in /var/www/html/glpi/vendor/laminas/laminas-mail/src/Heaer/ContentType.php at line 115
  Backtrace :
  ...inas/laminas-mail/src/Header/ContentType.php:47 Laminas\Mail\Header\ContentType->setType()
  vendor/laminas/laminas-mail/src/Headers.php:548    Laminas\Mail\Header\ContentType::fromString()
  vendor/laminas/laminas-mail/src/Headers.php:284    Laminas\Mail\Headers->loadHeader()
  vendor/laminas/laminas-mail/src/Headers.php:105    Laminas\Mail\Headers->addHeaderLine()
  vendor/laminas/laminas-mime/src/Decode.php:150     Laminas\Mail\Headers::fromString()
  vendor/laminas/laminas-mime/src/Decode.php:81      Laminas\Mime\Decode::splitMessage()
  ...r/laminas/laminas-mail/src/Storage/Part.php:194 Laminas\Mime\Decode::splitMessageStruct()
  ...r/laminas/laminas-mail/src/Storage/Part.php:256 Laminas\Mail\Storage\Part->cacheContent()
  ...r/laminas/laminas-mail/src/Storage/Part.php:471 Laminas\Mail\Storage\Part->countParts()
  inc/mailcollector.class.php:1505                   Laminas\Mail\Storage\Part->rewind()
  inc/mailcollector.class.php:1660                   MailCollector->getRecursiveAttached()
  inc/mailcollector.class.php:1002                   MailCollector->getAttached()
  inc/mailcollector.class.php:758                    MailCollector->buildTicket()
  inc/mailcollector.class.php:1762                   MailCollector->collect()
  inc/crontask.class.php:943                         MailCollector::cronMailgate()
  front/cron.php:83                                  CronTask::launch()

[2022-05-16 15:00:02] glpiphplog.CRITICAL:   *** Uncaught Exception Laminas\Mail\Header\Exception\InvalidArgumentException: Laminas\Mail\HeaderContentType::setType expects a value in the format "type/subtype"; received "image/*" in /var/www/html/glpi/vendor/laminas/laminas-mail/src/Heaer/ContentType.php at line 115
  Backtrace :
  ...inas/laminas-mail/src/Header/ContentType.php:47 Laminas\Mail\Header\ContentType->setType()
  vendor/laminas/laminas-mail/src/Headers.php:548    Laminas\Mail\Header\ContentType::fromString()
  vendor/laminas/laminas-mail/src/Headers.php:284    Laminas\Mail\Headers->loadHeader()
  vendor/laminas/laminas-mail/src/Headers.php:105    Laminas\Mail\Headers->addHeaderLine()
  vendor/laminas/laminas-mime/src/Decode.php:150     Laminas\Mail\Headers::fromString()
  vendor/laminas/laminas-mime/src/Decode.php:81      Laminas\Mime\Decode::splitMessage()
  ...r/laminas/laminas-mail/src/Storage/Part.php:194 Laminas\Mime\Decode::splitMessageStruct()
  ...r/laminas/laminas-mail/src/Storage/Part.php:256 Laminas\Mail\Storage\Part->cacheContent()
  ...r/laminas/laminas-mail/src/Storage/Part.php:471 Laminas\Mail\Storage\Part->countParts()
  inc/mailcollector.class.php:1505                   Laminas\Mail\Storage\Part->rewind()
  inc/mailcollector.class.php:1660                   MailCollector->getRecursiveAttached()
  inc/mailcollector.class.php:1002                   MailCollector->getAttached()
  inc/mailcollector.class.php:758                    MailCollector->buildTicket()
  inc/mailcollector.class.php:1762                   MailCollector->collect()
  inc/crontask.class.php:943                         MailCollector::cronMailgate()
  front/cron.php:83                                  CronTask::launch()

[2022-05-16 15:00:02] glpiphplog.CRITICAL:   *** Uncaught Exception Laminas\Mail\Storage\Exception\InvalidArgumentException: Header with Name mssage_id or message_id not found in /var/www/html/glpi/vendor/laminas/laminas-mail/src/Storage/Part.php at line 307
  Backtrace :
  inc/mailcollector.class.php:1453                   Laminas\Mail\Storage\Part->getHeader()
  inc/mailcollector.class.php:970                    MailCollector->getHeaders()
  inc/mailcollector.class.php:758                    MailCollector->buildTicket()
  inc/mailcollector.class.php:1762                   MailCollector->collect()
  inc/crontask.class.php:943                         MailCollector::cronMailgate()
  front/cron.php:83                                  CronTask::launch()

Why do only some emails generate this error, while most "enter" without problems?

Thanks for support.
Andrea Olivares

AdamArner

Member

Registered: 2022-05-31

Posts: 1

Re: Mailgate fails with some emails

I am also facing the same issue.

Al Manhal

Member

From: Maroc

Registered: 2019-10-25

Posts: 3

Re: Mailgate fails with some emails

I had the same problem and was able to solve it by commenting the line of code in mailmailcollector.class.php like here:
// 'message_id' => $message->getHeader('message_id')->getFieldValue(),

you have to check what the consequences of this are