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We have four techs who login regularly to GLPI and they have all had serious performance drops since we upgraded to 10.2 from 9.5.3. I did find a similar issue on the board for someone using the 9 version and it turned out to be fusion inventory. I can't seem to get that to actually remove with the GUI but have remove the plugins folder and that did not seem to do anything. We only had the plugin to test at one point and never really used it.
Here is an debug when me and another technician click on the same ticket.
Slow users (take about 17 seconds to fully open the page)
10.649 seconds
Memory usage
5.72 Mio
SQL queries count
869
SQL queries duration
0.346 seconds
My Debug (takes about 2 seconds to fully open the page)
Execution time
1.263 second
Memory usage
5.76 Mio
SQL queries count
869
SQL queries duration
0.289 seconds
Looking at top, the SQL database gets pegged to a 100% on the slow users where it does not at all for me. The only catch is the debug is not confirming what I thought it was, like bad queries.
I did this testing using impersonate so basically the exact same machine.
It's also very slow for something like creating a new ticket.
Looking at the dev console on Chrome I do notice the slow user gets 4 entries of:
Invalid value passed for the min_height option. The value must be a number. - tinymce.js:27692 Invalid value passed
Where I get none for the fast user
If I use the performance measurement on the good user I get:
62 ms Loading
307 ms Scripting
33 ms Rendering
5 ms Painting
61 ms System
285 ms Idle
753 ms Total
On the bad user I get
140 ms Loading
869 ms Scripting
138 ms Rendering
9 ms Painting
197 ms System
10887 ms Idle
12239 ms Total
Just want to know really if anybody else is having similar issues or maybe something got fouled during our upgrade. This tests are all on the exact same machine and either logging in as the other users or using the impersonate feature.
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As I was continuing to troubleshoot this, I realized 10.0.3 just came out. Upgraded and now everything is running nice and quick again. It's been about 20 days since we updated to 10.0.2 and my techs were starting to grumble so this timing could not be better. If your having performance issues with 10.0.2 upgrade to 10.0.3.
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