Forum GLPI-Project

GpTorino

Member

Registered: 2022-06-16

Posts: 12

proecess followups in rules

hi to all i need to set up business rules for ticket  based on text strings in the ticket follow-up. i tried to set up a rule that loosk for specific words in a folllow up.

i tried with this criteria:

Last update - contains - example

and applied the rule in add/update.

what am i doing wrong?

Thanks in advance to all.

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: proecess followups in rules

Last Update refers to the modification date. The Ticket rules have no criteria for followup or task content.

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
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Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.