Forum GLPI-Project

jared-K

Member

Registered: 2022-08-26

Posts: 7

Linking Lines to a Ticket - GLPI 10

Under management -> lines we have a nice tool to track phone lines. You can link them to tickets if you go to

Administration - > Profiles -> Profile your wanting -> Assistance: Associable items to a ticket

and add it to the list.

What I am hoping for is a tickets tab while looking at the lines. This way you can identify lines having regular issues etc. I thought that existed in V9 but I can't seem to find it or enable it in 10.

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: Linking Lines to a Ticket - GLPI 10

That tab doesn't exist currently for Lines, but feel free to suggest it for consideration in a future version on the suggestion website.
https://glpi.userecho.com/

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

jared-K

Member

Registered: 2022-08-26

Posts: 7

Re: Linking Lines to a Ticket - GLPI 10

Thank you for responding, I really appreciate it. I will add that request as you suggested.