Forum GLPI-Project

tharris6012

Member

Registered: 2019-12-04

Posts: 30

Creating SLAs

Good morning,
I'd like to create some SLAs for our helpdesk but I can't find any good instructions that explain how to do so. Can someone point me to a resource that explains how to do this or give me some pointers on how to do this? Thanks.
-Tony Harris

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: Creating SLAs

Service Levels can be configured in Setup > Service Levels. There, you can make SLMs (set of SLAs/OLAs) and then create the individual SLAs/OLAs with target response times and target resolution times.

The GLPI user documentation has some more information about service levels in GLPI.
https://glpi-user-documentation.readthe … evels.html

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