Forum GLPI-Project

oneill2john

Member

Registered: 2022-05-07

Posts: 58

[SOLVED] Oauth plugins adds email automatically to Observer

I have installed plugin "Oauth IMAP" and it is connected to my Azure site. I did this because Microsoft will soon end basic authentication and switch to modern authentication.
This plugin works just fine, all my email are coming and I can send followups to users.

But there is a small thing that is bothering me, a nuisance really:
email that we use for ticketing (for example: helpdesk@domain.com) is added automatically to every ticket created as Observer.

Is this suppose to be like that?
And is there a way to remove my helpdesk email as observer from tickets?

Last edited by oneill2john (2022-08-29 16:02:58)

oneill2john

Member

Registered: 2022-05-07

Posts: 58

Re: [SOLVED] Oauth plugins adds email automatically to Observer

I found the solution.
Sometimes you just need to read documentation a bit slower

Anyway, here is a solution:

1. Go to Setup > Receivers and click on your receiver.

2. In "Name" field, enter your email address (for example helpdesk@domain.com) instead of a name you entered

This way, your "helpdesk email address" will not be added as Observer to every ticket.

Image:

andre.petinga

Member

Registered: 2020-07-28

Posts: 15

Re: [SOLVED] Oauth plugins adds email automatically to Observer

Yes, it does work. Thanks!

I don't understand the reason why, but it works.