Forum GLPI-Project

montymg

Member

Registered: 2022-07-21

Posts: 5

Customize Ticket Subject from [GLPI #00000XX] to [ABCD #0000XX]

How can i customize Ticket subjects from defaults to my company standard.
The current subjects of the ticket have [GLPI #00000XX] and i want to update it with my company name eg. [ABCD #0000XX].

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,288

Re: Customize Ticket Subject from [GLPI #00000XX] to [ABCD #0000XX]

go to

administration>entities>[myEntity]>notification tab > prefix for notifications

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GLPI10.0.16 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.3 reports 1.16.0 formcreator 2.13.9, datainjection 2.13.5 fields 1.21.9

montymg

Member

Registered: 2022-07-21

Posts: 5

Re: Customize Ticket Subject from [GLPI #00000XX] to [ABCD #0000XX]

thanks.. works for me..