Forum GLPI-Project

WebGreg

Member

Registered: 2020-02-27

Posts: 739

The printer is not added as a printer but as a device -and wrong link

Hi

I have a printer connected to my computer via USB.

When I'm looking for the serial number, I see it as a printer and a device:

When checking connections from the computer side:

It looks like it was fine and something happened that it is no longer (update?)

From agent:
PRINTERS
serial              port              errstatus        servername            sharename     name                                      driver                                            printprocessor     status     shared
                     PORTPROMPT:                                                                 Microsoft XPS Document Writer      Microsoft XPS Document Writer v4     winprint             Idle    
                     PORTPROMPT:                                                                 Microsoft Print to PDF              Microsoft Print To PDF                     winprint             Idle    
5342              USB002                                                                         HP LaserJet M402dn UPD PCL 5      HP Universal Printing PCL 5             hpcpp180             Printing    
                     SHRFAX:                                                                         Fax                                              Microsoft Shared Fax Driver             winprint             Idle    

USBDEVICES
manufacturer     name                                   serial     caption     productid     vendorid
Intel Corp.     Integrated Rate Matching Hub                 Integrated Rate Matching Hub     8008     8087
Intel Corp.     Integrated Rate Matching Hub                 Integrated Rate Matching Hub     8000     8087
IBM Corp.             Wheel Mouse                                  Wheel Mouse     310C     04B3
HP, Inc             USB Composite Device           5342      USB Composite Device     602A     03F0

GLPI: 10.0.2
Inventory: 1.0.3
Agent: 1.4

Last edited by WebGreg (2022-07-14 09:29:39)

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GLPI 10.0.7
GLPI-Inventory 1.2.1
Ubuntu Server 20.04 LTS

WebGreg

Member

Registered: 2020-02-27

Posts: 739

Re: The printer is not added as a printer but as a device -and wrong link

I have a similar situation with another printer, but here in the history of the printer the link is deleted all the time. But despite this, the connection to the computer is still there.

4178921    2022-07-14 09:23    inventory    Computer    Delete a link with an item: 3 (8)
4153032    2022-07-13 09:53    inventory    Computer    Delete a link with an item: 3 (8)
4152996    2022-07-13 09:49    inventory    Computer    Delete a link with an item: 3 (8)
4129544    2022-07-12 08:01    inventory    Computer    Delete a link with an item: 3 (8)

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GLPI 10.0.7
GLPI-Inventory 1.2.1
Ubuntu Server 20.04 LTS