Forum GLPI-Project

devilz696

Member

Registered: 2022-07-07

Posts: 1

Printers cartridges' ink levels doesnt updating

Good day!

I can't solve the problem.
Printers cartridges' ink levels (black, cyan etc) are not updated during the inventory process.
If i run 'glpi-netinventory --host {ip)' manually, I will get up-to-date information about the status of toners.

For example:
From GLPI interface: Black: 20%, Cyan:20%, Magenta 50%

From 'glpi-netdiscovery" (and this 'in real'):
       <CARTRIDGES>
        <TONERBLACK>WARNING</TONERBLACK>
        <TONERCYAN>90</TONERCYAN>
        <TONERMAGENTA>80</TONERMAGENTA>
        <TONERYELLOW>90</TONERYELLOW>
        <WASTETONER>100</WASTETONER>
      </CARTRIDGES>

Important: page counters are updated correctly - every 24h

What am I doing wrong?

Last edited by devilz696 (2022-07-07 11:24:39)

gbougard

Moderator

From: Montpellier, France

Registered: 2021-07-21

Posts: 537

Website

Re: Printers cartridges' ink levels doesnt updating

Hi devilz696,

I can confirm this is a bug in GLPI native inventory.

I just opened an issue for this case: https://github.com/glpi-project/glpi/issues/12429

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GLPI-Agent developer from Teclib' and GLPI-Network team
Previously FusionInventory-Agent maintainer