Forum GLPI-Project

eitapreula

Member

Registered: 2022-07-01

Posts: 7

Failed to generate call report - global

Good evening! How are you?
Today I went to generate a report on the global calls from the previous month and I came across incorrect information.
I am informed that there are 216 late calls (https://pr nt.sc/rb-0B57QfwWJ) and only 2 that were closed correctly (https://pr nt.sc/5440quz6cWY6).
But when I go to the tickets tab and filter the closed ones from that same period, only 2 are late and the rest are closed correctly (https://pr nt.sc/0sMbukqJaThc) (https://pr nt.sc/_YHeJ8UtiW6S).
From what I understand the closed and late information are reversed, is anyone in the same situation?

(Prints are with a space, as I could not attach to the topic.

https://pr nt.sc/rb-0B57QfwWJ
https://pr nt.sc/5440quz6cWY6
https://pr nt.sc/0sMbukqJaThc
https://pr nt.sc/_YHeJ8UtiW6S

eitapreula

Member

Registered: 2022-07-01

Posts: 7

Re: Failed to generate call report - global

Hello ?