Forum GLPI-Project

manueldavid

Member

Registered: 2022-06-27

Posts: 3

update actors in tickets

When I try to change the assigned user, the observer or requester does NOT change it.
When creating the new incidence, it is possible to put any actor but not when modifying it.
I have observed that if you leave the mouse over the actor that you are going to put as assignee, observer, etc, the name of the user appears and next to the user. When this happens, the ticket cannot be saved.

Thanks.

tlombardini

Member

Registered: 2010-06-17

Posts: 29

Re: update actors in tickets

Hi! ai have the similar problem in GLPI_VERSION: 10.0.3 
I can't change assigned to actors in random tickets:
Could anybody help?
Thank you!

Information about system installation & configuration

GLPI 10.0.3 ( => /var/www/html)
Installation mode: TARBALL
Current language:en_US

Server

 
Operating system: Linux sti 4.19.0-22-amd64 #1 SMP Debian 4.19.260-1 (2022-09-29) x86_64
PHP 8.1.11 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apcu, bz2, calendar,
	ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml, mbstring, mysqli,
	mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm,
	tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="30" memory_limit="128M" post_max_size="64M" safe_mode="" session.save_handler="files"
	upload_max_filesize="64M" 
Software: Apache/2.4.38 ()
	Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Firefox/102.0
Server Software: MySQL Community Server - GPL
	Server Version: 8.0.23
	Server SQL Mode: STRICT_TRANS_TABLES,NO_ZERO_IN_DATE,NO_ZERO_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION
	Parameters: **************************/********
	Host info: **************** via TCP/IP
	
PHP version (8.1.11) is supported.PHP version (8.1.11) is supported.
Sessions configuration is OK.Sessions configuration is OK.
Allocated memory is sufficient.Allocated memory is sufficient.
mysqli extension is installed.mysqli extension is installed.
Following extensions are installed: dom, fileinfo, json, simplexml.Following extensions are installed: dom, fileinfo, json, simplexml.
curl extension is installed.curl extension is installed.
gd extension is installed.gd extension is installed.
intl extension is installed.intl extension is installed.
libxml extension is installed.libxml extension is installed.
zlib extension is installed.zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (8.0.23) is supported.Database engine version (8.0.23) is supported.
The log file has been created successfully.The log file has been created successfully.
Write access to /mnt/disco-glpi-remoto/var/lib/glpi/_cache has been validated. Write access to /etc/glpi/config/ has been validated. Write access to /mnt/disco-glpi-remoto/var/lib/glpi/_cron has been validated. Write access to /mnt/disco-glpi-remoto/var/lib/glpi has been validated. Write access to /mnt/disco-glpi-remoto/var/lib/glpi/_dumps has been validated. Write access to /mnt/disco-glpi-remoto/var/lib/glpi/_graphs has been validated. Write access to /mnt/disco-glpi-remoto/var/lib/glpi/_lock has been validated. Write access to /mnt/disco-glpi-remoto/var/lib/glpi/_pictures has been validated. Write access to /mnt/disco-glpi-remoto/var/lib/glpi/_plugins has been validated. Write access to /mnt/disco-glpi-remoto/var/lib/glpi/_rss has been validated. Write access to /mnt/disco-glpi-remoto/var/lib/glpi/_sessions has been validated. Write access to /mnt/disco-glpi-remoto/var/lib/glpi/_tmp has been validated. Write access to /mnt/disco-glpi-remoto/var/lib/glpi/_uploads has been validated.Write access to /mnt/disco-glpi-remoto/var/lib/glpi/_cache has been validated.
Write access to /etc/glpi/config/ has been validated.
Write access to /mnt/disco-glpi-remoto/var/lib/glpi/_cron has been validated.
Write access to /mnt/disco-glpi-remoto/var/lib/glpi has been validated.
Write access to /mnt/disco-glpi-remoto/var/lib/glpi/_dumps has been validated.
Write access to /mnt/disco-glpi-remoto/var/lib/glpi/_graphs has been validated.
Write access to /mnt/disco-glpi-remoto/var/lib/glpi/_lock has been validated.
Write access to /mnt/disco-glpi-remoto/var/lib/glpi/_pictures has been validated.
Write access to /mnt/disco-glpi-remoto/var/lib/glpi/_plugins has been validated.
Write access to /mnt/disco-glpi-remoto/var/lib/glpi/_rss has been validated.
Write access to /mnt/disco-glpi-remoto/var/lib/glpi/_sessions has been validated.
Write access to /mnt/disco-glpi-remoto/var/lib/glpi/_tmp has been validated.
Write access to /mnt/disco-glpi-remoto/var/lib/glpi/_uploads has been validated.
Sessions configuration is secured.Sessions configuration is secured.
exif extension is installed.exif extension is installed.
ldap extension is installed.ldap extension is installed.
openssl extension is installed.openssl extension is installed.
zip extension is installed.zip extension is installed.
bz2 extension is installed.bz2 extension is installed.
Zend OPcache extension is installed.Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to /var/www/html/marketplace has been validated.Write access to /var/www/html/marketplace has been validated.
Timezones seems loaded in database.Timezones seems loaded in database.

GLPI constants

 
GLPI_ROOT: /var/www/html
GLPI_CONFIG_DIR: /etc/glpi/config/
GLPI_VAR_DIR: /mnt/disco-glpi-remoto/var/lib/glpi
GLPI_LOG_DIR: /mnt/disco-glpi-remoto/var/log/glpi
GLPI_MARKETPLACE_DIR: /var/www/html/marketplace
GLPI_USE_CSRF_CHECK: 1
GLPI_CSRF_EXPIRES: 7200
GLPI_CSRF_MAX_TOKENS: 100
GLPI_USE_IDOR_CHECK: 1
GLPI_IDOR_EXPIRES: 7200
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: 
GLPI_SERVERSIDE_URL_ALLOWLIST: Array
GLPI_TELEMETRY_URI: https://telemetry.glpi-project.org
GLPI_INSTALL_MODE: TARBALL
GLPI_NETWORK_MAIL: glpi@teclib.com
GLPI_NETWORK_SERVICES: https://services.glpi-network.com
GLPI_MARKETPLACE_ALLOW_OVERRIDE: 1
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: 1
GLPI_USER_AGENT_EXTRA_COMMENTS: 
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: 1
GLPI_AJAX_DASHBOARD: 1
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: 0
GLPI_CENTRAL_WARNINGS: 1
GLPI_DOC_DIR: /mnt/disco-glpi-remoto/var/lib/glpi
GLPI_CACHE_DIR: /mnt/disco-glpi-remoto/var/lib/glpi/_cache
GLPI_CRON_DIR: /mnt/disco-glpi-remoto/var/lib/glpi/_cron
GLPI_DUMP_DIR: /mnt/disco-glpi-remoto/var/lib/glpi/_dumps
GLPI_GRAPH_DIR: /mnt/disco-glpi-remoto/var/lib/glpi/_graphs
GLPI_LOCAL_I18N_DIR: /mnt/disco-glpi-remoto/var/lib/glpi/_locales
GLPI_LOCK_DIR: /mnt/disco-glpi-remoto/var/lib/glpi/_lock
GLPI_PICTURE_DIR: /mnt/disco-glpi-remoto/var/lib/glpi/_pictures
GLPI_PLUGIN_DOC_DIR: /mnt/disco-glpi-remoto/var/lib/glpi/_plugins
GLPI_RSS_DIR: /mnt/disco-glpi-remoto/var/lib/glpi/_rss
GLPI_SESSION_DIR: /mnt/disco-glpi-remoto/var/lib/glpi/_sessions
GLPI_TMP_DIR: /mnt/disco-glpi-remoto/var/lib/glpi/_tmp
GLPI_UPLOAD_DIR: /mnt/disco-glpi-remoto/var/lib/glpi/_uploads
GLPI_INVENTORY_DIR: /mnt/disco-glpi-remoto/var/lib/glpi/_inventories
GLPI_NETWORK_REGISTRATION_API_URL: https://services.glpi-network.com/api/registration/
GLPI_MARKETPLACE_PLUGINS_API_URI: https://services.glpi-network.com/api/glpi-plugins/
GLPI_I18N_DIR: /var/www/html/locales
GLPI_VERSION: 10.0.3
GLPI_SCHEMA_VERSION: 10.0.3@a130db99c7d9b131c2e2ea59fe0d6260fe93d831
GLPI_MARKETPLACE_PRERELEASES: 
GLPI_MIN_PHP: 7.4.0
GLPI_MAX_PHP: 8.3.0
GLPI_YEAR: 2022

Libraries

 
htmlawed/htmlawed version 1.2.9 in (/var/www/html/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.6.0 in (/var/www/html/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/var/www/html/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.5.0 in (/var/www/html/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/var/www/html/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/html/vendor/true/punycode/src)
iamcal/lib_autolink in (/var/www/html/vendor/iamcal/lib_autolink)
sabre/dav in (/var/www/html/vendor/sabre/dav/lib/DAV)
sabre/http in (/var/www/html/vendor/sabre/http/lib)
sabre/uri in (/var/www/html/vendor/sabre/uri/lib)
sabre/vobject in (/var/www/html/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/var/www/html/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/var/www/html/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/var/www/html/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/var/www/html/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/var/www/html/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/var/www/html/vendor/elvanto/litemoji/src)
symfony/console in (/var/www/html/vendor/symfony/console)
scssphp/scssphp in (/var/www/html/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/var/www/html/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/var/www/html/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/var/www/html/vendor/rlanvin/php-rrule/src)
blueimp/jquery-file-upload in (/var/www/html/vendor/blueimp/jquery-file-upload/server/php)
ramsey/uuid in (/var/www/html/vendor/ramsey/uuid/src)
psr/log in (/var/www/html/vendor/psr/log/Psr/Log)
psr/simple-cache in (/var/www/html/vendor/psr/simple-cache/src)
psr/cache in (/var/www/html/vendor/psr/cache/src)
league/csv in (/var/www/html/vendor/league/csv/src)
mexitek/phpcolors in (/var/www/html/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/var/www/html/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/var/www/html/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/var/www/html/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/var/www/html/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/var/www/html/vendor/paragonie/sodium_compat/src)
symfony/cache in (/var/www/html/vendor/symfony/cache)
html2text/html2text in (/var/www/html/vendor/html2text/html2text/src)
symfony/css-selector in (/var/www/html/vendor/symfony/css-selector)
symfony/dom-crawler in (/var/www/html/vendor/symfony/dom-crawler)
twig/twig in (/var/www/html/vendor/twig/twig/src)
twig/string-extra in (/var/www/html/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 not found
symfony/polyfill-php81 not found
symfony/polyfill-php82 in (/var/www/html/vendor/symfony/polyfill-php82)
phpCas version 1.3.6 in (/usr/share/php/CAS/source)

LDAP directories

 
Server: **************************

SQL replicas

 
Not active

Notifications

 
Way of sending emails: SMTP+TLS (soporte@**************@outlook.office365.com)

Mails receivers

 
Name: 'soporte-co@*****************' Active: No
	Server: '{outlook.office365.com/imap/ssl/novalidate-cert/norsh}INBOX/***********' Login:
		'soporte@*****************' Password: Yes
Name: 'soporte-t@***************r' Active: Yes
	Server: '{outlook.office365.com/imap-oauth-1/tls}INBOX/_GLPI' Login: 'soporte@****************' Password: Yes
Name: 'soporte-ca@**************' Active: No
	Server: '{outlook.office365.com/imap/ssl/novalidate-cert/norsh}INBOX/***********' Login: 'soporte@**************'
		Password: Yes

Plugins list

 
	oauthimap            Name: Oauth IMAP                     Version: 1.4.1      State: Enabled                                 
		Install Method: Manual

To copy/paste in your support request

I am seeing this in php-errors log:

[2022-10-19 14:26:06] glpiphplog.WARNING:   *** PHP Warning (2): error_log(/mnt/disco-glpi-remoto/var/log/glpi/cron.log): Failed to open stream: Permission denied in /var/www/html/src/Toolbox.php at line 574
  Backtrace :
  src/Toolbox.php:574                                error_log()
  src/CronTask.php:1014                              Toolbox::logInFile()
  front/cron.php:64                                  CronTask::launch()

And in Access.log:

2022-10-18 08:31:24 [240@sti]
User ID: 240 tried to access or perform an action on /front/itilfollowup.form.php with insufficient rights. Additional information: User failed a can* method check for right 4 (CREATE) on item Type: ITILFollowup ID: -1
        Stack Trace:
                /var/www/html/src/CommonDBTM.php:2998 displayRightError()
                /var/www/html/front/itilfollowup.form.php:54 check()
2022-10-18 14:10:29 [273@sti]
User ID: 273 tried to access or perform an action on /front/ticket.form.php?id=67?error=3 with insufficient rights. Additional information: Missing READ right. Cannot view the item.
        Stack Trace:
                /var/www/html/src/CommonDBTM.php:6294 displayRightError()
                /var/www/html/src/CommonDBTM.php:6384 displayAccessDeniedPage()
                /var/www/html/front/ticket.form.php:259 displayFullPageForItem()
2022-10-18 15:09:09 [293@sti]
User ID: 293 tried to access or perform an action on /front/central.php?error=3 with insufficient rights. Additional information: The current profile does not use the standard interface
        Stack Trace:
                /var/www/html/src/Session.php:888 displayRightError()
                /var/www/html/front/central.php:80 checkCentralAccess()
2022-10-18 15:49:24 [333@sti]
User ID: 333 tried to access or perform an action on /front/ticket.form.php?id=111?error=3 with insufficient rights. Additional information: Missing READ right. Cannot view the item.
        Stack Trace:
                /var/www/html/src/CommonDBTM.php:6294 displayRightError()
                /var/www/html/src/CommonDBTM.php:6384 displayAccessDeniedPage()
                /var/www/html/front/ticket.form.php:259 displayFullPageForItem()
2022-10-18 16:00:39 [318@sti]
User ID: 318 tried to access or perform an action on /front/ticket.form.php?id=111?error=3 with insufficient rights. Additional information: Missing READ right. Cannot view the item.
        Stack Trace:
                /var/www/html/src/CommonDBTM.php:6294 displayRightError()
                /var/www/html/src/CommonDBTM.php:6384 displayAccessDeniedPage()
                /var/www/html/front/ticket.form.php:259 displayFullPageForItem()
2022-10-18 17:38:18 [11@sti]
CSRF check failed for User ID: 11 at /front/mailcollector.form.php2022-10-18 18:30:22 [318@sti]
User ID: 318 tried to access or perform an action on /front/ticket.form.php?id=111?error=3 with insufficient rights. Additional information: Missing READ right. Cannot view the item.
        Stack Trace:
                /var/www/html/src/CommonDBTM.php:6294 displayRightError()
                /var/www/html/src/CommonDBTM.php:6384 displayAccessDeniedPage()
                /var/www/html/front/ticket.form.php:259 displayFullPageForItem()
2022-10-19 14:06:38 [273@sti]
User ID: 273 tried to access or perform an action on /front/ticket.form.php?id=67?error=3 with insufficient rights. Additional information: Missing READ right. Cannot view the item.
        Stack Trace:
                /var/www/html/src/CommonDBTM.php:6294 displayRightError()
                /var/www/html/src/CommonDBTM.php:6384 displayAccessDeniedPage()
                /var/www/html/front/ticket.form.php:259 displayFullPageForItem()
2022-10-19 15:24:07 [11@sti]

Last edited by tlombardini (2022-10-19 20:39:43)

teguh.umar

Member

From: Indonesia

Registered: 2011-05-20

Posts: 161

Re: update actors in tickets

it seems you have to chown the directory

---

GLPI 10.0.10
Installation mode: zip on OREL9