Forum GLPI-Project

ross-cmi

Member

Registered: 2020-09-08

Posts: 18

Blank white screen when trying to update ticket details

I have just upgraded to 10.0.0.1 and have an issue with updating details on tickets.
As an example, I have a ticket with all the information except the assigned tech. If I use the person icon to add myself, all works. If I try to add someone else, white blank screen and the ticket is not updated.
If I have a ticket that I have to change the requester on, I remove the current and add the new one it and hit save. White blank screen.
If I have a new ticket and try to add the category and assign it to someone, white blank screen.
I get the following error in the php-error.log

[2022-06-27 07:39:56] glpiphplog.CRITICAL:   *** Uncaught Exception TypeError: Argument 1 passed to Glpi\Toolbox\Sanitizer::isNsClassOrCallableId
entifier() must be of the type string, array given, called in /var/www/glpi/src/DBmysql.php on line 1257 in /var/www/glpi/src/Toolbox/Sanitizer.p
hp at line 228
  Backtrace :
  src/DBmysql.php:1257                               Glpi\Toolbox\Sanitizer::isNsClassOrCallableIdentifier()
  src/DBmysql.php:1288                               DBmysql::quoteValue()
  src/DBmysql.php:1312                               DBmysql->buildInsert()
  src/CommonDBTM.php:705                             DBmysql->insert()
  src/CommonDBTM.php:1297                            CommonDBTM->addToDB()
  src/CommonITILObject.php:3006                      CommonDBTM->add()
  src/CommonITILObject.php:1716                      CommonITILObject->addAdditionalActors()
  src/Ticket.php:1303                                CommonITILObject->prepareInputForUpdate()
  src/CommonDBTM.php:1565                            Ticket->prepareInputForUpdate()
  front/ticket.form.php:84                           CommonDBTM->update()

I have logged it on Github as it looks like a bug, but I thought I would ask the brains trust and see if it just me doing something wrong....

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: Blank white screen when trying to update ticket details

It is a known bug with 10.0.1.
The fix is here:
https://github.com/glpi-project/glpi/pull/11957

It will be included with 10.0.2.

---

GLPI Collaborator and Plugin Developer.
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