Get mail tickets automatically?

FRAD · 2008-01-25 16:50:50

Hi,

how can i check the mail box for new tickets automatically?

Which is the correct call? What must i configure? How can i enable the debug log?

Thanks for your help!
Bye

Last edited by FRAD (2008-01-25 18:07:41)

MoYo · 2008-01-25 18:20:18

define mailgates

FRAD · 2008-01-25 19:58:06

Hi,

i have already defined the mail settings. i can get mail tickets manually. Ther is no problem.

But how can i get the mail tickets automatically?

MoYo · 2008-01-25 20:02:12

it will be done automatically using the pseudo cron system of GLPI.

JMD · 2008-01-25 20:49:29

Every 10 minutes if there is some activities on GLPI , GLPI would get mails automatically.

To be sure that GLPI doet it anyway you could also using cron job

FRAD · 2008-01-25 23:42:14

Hi,

can you give me more details please.

I use crontab to backup my databases... How can i insert the GLPI-Cron? What do you mean between pseudo cron?

What must i do?

How can i change the 10 minutes-refresh?

Last edited by FRAD (2008-01-25 23:53:13)

JMD · 2008-01-26 00:04:24

1- The pseudo cron is the cron of GLPI, it need activity on GLPI to function.

2- http://glpi-project.org/forum/viewtopic.php?id=8118

3 - In editing code you could

FRAD · 2008-01-26 00:08:08

ok, when i have no activity in glpi, i want to use the linux cron to import mail tickets.

This is possible - correct?

I have insert this in my crontab:
05 * * * * wget -O - http://intra/glpi/front/cron.php >/dev/null 2>&1

But nothing happens. Must i configure a inc file?

What do you mean about "editing code"?

Thanks for your help!.. Did you received my mail (donation and other things)?

JMD · 2008-01-26 00:30:25

1) Yes it should be correct

2) If nothing happens (but i repeat mailgate collect every 10 minutes) :

- be sure your url is correct (try the wget in command line)

- Activate in configuration GLPI the log trace for sql, cron etc... and have a look to /files/_cronlog and _log/cron/

You could see if something happen or not

You should se something link that :

Collect mails from {example.example.net/imap/novalidate-cert} for entity 0

3) Editing code : edit the cron.class.php to modify the 10 minutes refresh collecting

4) Yes i receive your mail, i will reply you as soon as possible

FRAD · 2008-01-26 00:32:15

when i try the url on the command line, no mail tickets was detected.

i turn on the log and give feedback...

FRAD · 2008-01-26 01:16:18

i have turned on the log for cron.

Nothing happens, when i call this:

wget -O - http://intra/glpi/front/cron.php >/dev/null 2>&1

Alle files are 0KB big...

Here the cron log:

26-01-2008 00:14
Launch plugin_alerting_reservations

Any idea?

Last edited by FRAD (2008-01-26 01:17:35)

FRAD · 2008-01-28 10:46:56

When i start this command

wget -O - http://intra/glpi/front/cron.php >/dev/null 2>&1

i get the following log entries (cron):

28-01-2008 09:44
Launch logs
28-01-2008 09:44
Cleaning log events passed from more than 30 days

Not mail tickets was imported...

MoYo · 2008-01-28 12:28:04

you launch it only once ?
you need to launch it several times to launch all cron jobs

FRAD · 2008-01-28 12:29:59

yes, i launch it only once. How many times must it be started?

How can lauch only the "mail-cron". I want only to import mail-tickets.

Is there a directly call possibile?

Last edited by FRAD (2008-01-28 12:31:04)

MoYo · 2008-01-28 12:37:02

no directly call is possible
but launch it every minute and you will be sure ti import mails.
You may also modify delay of each cron job modifying cron.class.php

FRAD · 2008-01-28 12:40:12

Hi,

is this are correct?

$this->taches["ocsng"]=300;
$this->taches["mailgate"]=600;

I want to check every 3 minutes for mail-tickets. What must i changed here?

Thanks for your help!!

MoYo · 2008-01-28 12:54:07

times are in second : 600 : 10 mns

JMD · 2008-01-28 12:54:15

Change like this

$this->taches["mailgate"]=180;

FRAD · 2008-01-28 13:02:51

ok,

i have create a shell script:

GLPICRON.SH

wget -O - http://intra/glpi/front/cron.php >/dev/null 2>&1
wget -O - http://intra/glpi/front/cron.php >/dev/null 2>&1
wget -O - http://intra/glpi/front/cron.php >/dev/null 2>&1
wget -O - http://intra/glpi/front/cron.php >/dev/null 2>&1
wget -O - http://intra/glpi/front/cron.php >/dev/null 2>&1

Here my crontab entry:

3 * * * * /srv/www/htdocs/intra/glpi/glpicron.sh

Is this correct so?

MoYo · 2008-01-28 13:36:32

try to know. Meaning are ok.

Forum GLPI-Project

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#1 2008-01-25 16:50:50

Get mail tickets automatically?

#2 2008-01-25 18:20:18

Re: Get mail tickets automatically?

#3 2008-01-25 19:58:06

Re: Get mail tickets automatically?

#4 2008-01-25 20:02:12

Re: Get mail tickets automatically?

#5 2008-01-25 20:49:29

Re: Get mail tickets automatically?

#6 2008-01-25 23:42:14

Re: Get mail tickets automatically?

#7 2008-01-26 00:04:24

Re: Get mail tickets automatically?

#8 2008-01-26 00:08:08

Re: Get mail tickets automatically?

#9 2008-01-26 00:30:25

Re: Get mail tickets automatically?

#10 2008-01-26 00:32:15

Re: Get mail tickets automatically?

#11 2008-01-26 01:16:18

Re: Get mail tickets automatically?

#12 2008-01-28 10:46:56

Re: Get mail tickets automatically?

#13 2008-01-28 12:28:04

Re: Get mail tickets automatically?

#14 2008-01-28 12:29:59

Re: Get mail tickets automatically?

#15 2008-01-28 12:37:02

Re: Get mail tickets automatically?

#16 2008-01-28 12:40:12

Re: Get mail tickets automatically?

#17 2008-01-28 12:54:07

Re: Get mail tickets automatically?

#18 2008-01-28 12:54:15

Re: Get mail tickets automatically?

#19 2008-01-28 13:02:51

Re: Get mail tickets automatically?

#20 2008-01-28 13:36:32

Re: Get mail tickets automatically?

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