Forum GLPI-Project

gusans

Member

Registered: 2016-08-23

Posts: 6

behaviour of new ticket created from collector

Hi all,

We have a collector that create tickets from the emails we receive on our support address (fyi: we have set up a special folder in our support inbox for that and move email to there manually, cause we don't want all emails becomes tickets).
Now, whenever a ticket is created, glpi assign as observer the support address and it generates an email sent to our support address (the same used by the collector).
What we like to do is, whenever the collector get an email it'd create a new unnassigned and "unnobserved" ticket. So, we could manually assign it to the technician and only him/her gets notified, avoiding the automatic observer and redundant notifications.
Is it possible to acchieve the descripted workflow?

thanks in advance!

Last edited by gusans (2021-04-16 21:27:39)

gustavoberman

Member

Registered: 2022-06-19

Posts: 4

Re: behaviour of new ticket created from collector

I have the same problem.
Didn't found how to solve it.
Anyone?