Forum GLPI-Project

Smanuchehr

Member

Registered: 2021-08-26

Posts: 1

GLPI 10 Email notification don't working

Hello! After when i updatet GLPI , it seems the email notifications are not working. (version 10.0.0)
When Test sending Administrator is okay.
do not receive notification by requester and other

Feike

Member

Registered: 2009-02-02

Posts: 47

Re: GLPI 10 Email notification don't working

I have the same problem.
After some searching I found out that GLPI 10 doesn't add the requester to the ticket.
In the overview of the tickets the column requester is empty.
The requester should be added to the table glpi_tickets_users with the tickets_id, users_id and type 1 for requester.
This doesn't happen: bug, forgotten, a new setting somewhere....

julie23

Member

Registered: 2021-10-11

Posts: 57

Re: GLPI 10 Email notification don't working

I have the same problem.
After some searching I found out that GLPI 10 doesn't add the requester to the ticket.
In the overview of the tickets the column requester is empty.
The requester should be added to the table glpi_tickets_users with the tickets_id, users_id and type 1 for requester.
This doesn't happen: bug, forgotten, a new setting somewhere....

Its a know bug. It will be patched in the upcomming version (vode is already available if you want to do it yourself)

Sadly atm, i can't move from V9 (field plug in not working, behavior same...etc etc).

Not sure if the upcoming version will reach the v9 level, let's see

rcastillo

Member

Registered: 2022-06-02

Posts: 47

Re: GLPI 10 Email notification don't working

So this is a known bug still?  Has this been solved?  "Requester" is empty from the same-person who opened a new-ticket.

Any update, is greatly appreciated.

Thank you

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,819

Website

Re: GLPI 10 Email notification don't working

The fix was included in GLPI 10.0.1.

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