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Hello,
I can't find a solution, I would like my pending tickets to be closed automatically after 30 days without answers.
Do you have a solution?
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front/entity.form.php?id=0
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GLPI 10.0.17
GLPI-Inventory 1.4.0
Ubuntu Server 20.04 LTS
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???
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On this page you have the configuration of the time after which the tickets will be automatically closed.
If not with link, then Administration > Entities > Assistance tab
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GLPI 10.0.17
GLPI-Inventory 1.4.0
Ubuntu Server 20.04 LTS
Offline
yes but this place is for solved tickets and I want on pending tickets
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Bonjour,
Quelqu'un à une idée pour clôturer les tickets en attente automatiquement ?
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Hello,
Anyone have an idea to close pending tickets automatically?
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Hi.
Maybe you can find some information here:
https://github.com/glpi-project/glpi/issues/2246
https://github.com/glpi-project/glpi/pull/8706
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GLPI 10.0.17
GLPI-Inventory 1.4.0
Ubuntu Server 20.04 LTS
Offline
I found something like this, but I haven't tested yet: front/crontask.php > pendingreason_autobump_autosolve
Automatically add followups for tickets that are in a pending status to try and get a response from or to remind an end-user of the pending reason. If the end-user doesn’t respond after a certain number of reminders, the ticket will be automatically resolved.
But I don't know where where can i set a certain number of reminders.
Last edited by WebGreg (2023-07-10 17:10:47)
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GLPI 10.0.17
GLPI-Inventory 1.4.0
Ubuntu Server 20.04 LTS
Offline