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#1 2022-06-12 17:53:57
- rcastillo
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- Registered: 2022-06-02
- Posts: 47
[SOLVED] - GLPI 10.0.0 - Can [Self-Service User] Close their tickets?
Hello There,
Can a customer [Self-Service User] close their own ticket?
I would think they should have that ability. Many other helpdesk applications give that attribute since a customer can solve their own case due to user-error.
Thank you
Last edited by rcastillo (2022-10-28 07:17:46)
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#2 2022-06-14 17:37:21
- rcastillo
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- Registered: 2022-06-02
- Posts: 47
Re: [SOLVED] - GLPI 10.0.0 - Can [Self-Service User] Close their tickets?
Does anybody know this answer?
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#3 2022-06-14 22:49:41
- rcastillo
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- Registered: 2022-06-02
- Posts: 47
Re: [SOLVED] - GLPI 10.0.0 - Can [Self-Service User] Close their tickets?
??
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#4 2022-06-15 01:18:50
- cconard96
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- Registered: 2018-07-31
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Re: [SOLVED] - GLPI 10.0.0 - Can [Self-Service User] Close their tickets?
This is not currently possible.
GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.
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#5 2022-06-16 18:00:32
- rcastillo
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- Registered: 2022-06-02
- Posts: 47
Re: [SOLVED] - GLPI 10.0.0 - Can [Self-Service User] Close their tickets?
Ouch! I hope GLPI will have that fix-update in the future. I will close this case.
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#6 2022-06-17 18:38:39
- cconard96
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- Registered: 2018-07-31
- Posts: 2,813
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Re: [SOLVED] - GLPI 10.0.0 - Can [Self-Service User] Close their tickets?
You can make feature requests on the UserEcho site to have them be considered in future versions of GLPI.
https://glpi.userecho.com/
GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.
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#7 2022-06-17 19:23:54
- rcastillo
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- Registered: 2022-06-02
- Posts: 47
Re: [SOLVED] - GLPI 10.0.0 - Can [Self-Service User] Close their tickets?
ok done! 
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