Forum GLPI-Project

eprohias

Member

Registered: 2022-06-09

Posts: 5

Cannot login with super-admin user

Hi guys, need help because I can't login to GLPI with superadmin user

If I use my super-admin user linked to LDAP, put the right or wrong password, I get redirected to http://my_server_glpi/glpi/front/login.php and the browser screen is all blank.

If I try to log in with local glpi user, it always says wrong password, even though I have followed the steps to reset the default password.

However, if I use a user linked to LDAP with SELF-SERVICE profile I can log in correctly.

Now I am desperate because I cannot manage my GLPI.

Scenario:
Server: Ubuntu 20.04.02 LTS
PHP: 8.0.3
GLPI: 9.5.4

Kaya84

Member

Registered: 2019-06-13

Posts: 217

Re: Cannot login with super-admin user

If u see all blank, check the apache logfile.

eprohias

Member

Registered: 2022-06-09

Posts: 5

Re: Cannot login with super-admin user

If u see all blank, check the apache logfile.

Do you know where I can locate it?

eprohias

Member

Registered: 2022-06-09

Posts: 5

Re: Cannot login with super-admin user

Here php-errors.log located in /var/www/glpi/files/_log

[2022-06-10 13:31:49] glpiphplog.WARNING:   *** PHP Warning (2): Undefined array key "glpiactiveentities" in /var/www/glpi/inc/session.class.php at line 264
  Backtrace :
  inc/user.class.php:289                             Session::canViewAllEntities()
  inc/commondbtm.class.php:1758                      User->pre_deleteItem()
  inc/user.class.php:4523                            CommonDBTM->delete()
  inc/auth.class.php:881                             User::manageDeletedUserInLdap()
  front/login.php:84                                 Auth->login()
 
[2022-06-10 13:31:49] glpiphplog.CRITICAL:   *** Uncaught Exception TypeError: count(): Argument #1 ($var) must be of type Countable|array, null given in /var/www/glpi/inc/session.class.php at line 264
  Backtrace :
  inc/user.class.php:289                             Session::canViewAllEntities()
  inc/commondbtm.class.php:1758                      User->pre_deleteItem()
  inc/user.class.php:4523                            CommonDBTM->delete()
  inc/auth.class.php:881                             User::manageDeletedUserInLdap()
  front/login.php:84                                 Auth->login()

eprohias

Member

Registered: 2022-06-09

Posts: 5

Re: Cannot login with super-admin user

Solved!

Sorry was my fault, I have moved my user into another OU outside of LDAP GLPI SYNC.

Best regards