Forum GLPI-Project

tharris6012

Member

Registered: 2019-12-04

Posts: 30

Adding a new ticket option under category section

Hello everyone.
I'm using GLPI 9.5.7. When I try to add a new option under the category dropdown, I get an error that says. "humahelpdesk refused to connect". Can someone tell me how to fix this? It used to work. I recently added a self-signed certificate so I'm not sure if that has anything to do with it. Any help would be greatly appreciated.

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: Adding a new ticket option under category section

Any log entries around that time in "files/_log/php-errors.log", "files/_log/sql-errors.log" or the error log for your web server?

---

GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

tharris6012

Member

Registered: 2019-12-04

Posts: 30

Re: Adding a new ticket option under category section

Hi cconard96.
Thanks for your reply. There don't seem to be any errors in files/_log/php-errors.log or files/_log/sql-errors.log that are relevant but my web server does have the following errors.

[Tue Jun 07 08:18:24.290479 2022] [ssl:error] [pid 820] AH02217: ssl_stapling_init_cert: can't retrieve issuer certificate! [subject: emailAddress=tharris@humacyte.com,CN=humahelpdesk.humacyte.internal,OU=HUMACYTE IT,O=HUMACYTE,L=DURHAM,ST=NORTH CAROLINA,C=US / issuer: emailAddress=tharris@humacyte.com,CN=humahelpdesk.humacyte.internal,OU=HUMACYTE IT,O=HUMACYTE,L=DURHAM,ST=NORTH CAROLINA,C=US / serial: 6E944596177D1A74530A7B0D9C3C47B38EFCA322 / notbefore: May 25 23:56:49 2022 GMT / notafter: Mar  8 23:56:49 2296 GMT]
[Tue Jun 07 08:18:24.290803 2022] [ssl:error] [pid 820] AH02604: Unable to configure certificate humahelpdesk.humacyte.internal:443:0 for stapling
[Tue Jun 07 08:18:35.224928 2022] [ssl:error] [pid 924] AH02217: ssl_stapling_init_cert: can't retrieve issuer certificate! [subject: emailAddress=tharris@humacyte.com,CN=humahelpdesk.humacyte.internal,OU=HUMACYTE IT,O=HUMACYTE,L=DURHAM,ST=NORTH CAROLINA,C=US / issuer: emailAddress=tharris@humacyte.com,CN=humahelpdesk.humacyte.internal,OU=HUMACYTE IT,O=HUMACYTE,L=DURHAM,ST=NORTH CAROLINA,C=US / serial: 6E944596177D1A74530A7B0D9C3C47B38EFCA322 / notbefore: May 25 23:56:49 2022 GMT / notafter: Mar  8 23:56:49 2296 GMT]
[Tue Jun 07 08:18:35.224975 2022] [ssl:error] [pid 924] AH02604: Unable to configure certificate humahelpdesk.humacyte.internal:443:0 for stapling
[Tue Jun 07 08:18:35.231199 2022] [mpm_prefork:notice] [pid 924] AH00163: Apache/2.4.41 (Ubuntu) OpenSSL/1.1.1f configured -- resuming normal operations

tharris6012

Member

Registered: 2019-12-04

Posts: 30

Re: Adding a new ticket option under category section

I figured it out. I had to edit /etc/apache2/conf-enabled/ssl-params.conf and replace the 'Header always set X-Frame-Options DENY' with 'Header always append X-Frame-Options SAMEORIGIN' then restart Apache.

Online