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Dear,
This morning, i go to Setup > General > GLPI Network tab. I see the error message in registration as below:
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" GLPI Network services website seems not available from your network or offline
Error was: Resolving timed out after 5515 milliseconds"
Under free registration key appear a red message: "Unable to fetch registration informations"
- Subcription: unknown
- Registered by: unknown
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Please help me fix this issue.
Thanks.
G.
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Uhm... this is from the same machine where marketplace didn't work?
It seems a DNS error.
Try chechinkg dns on the server.
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Uhm... this is from the same machine where marketplace didn't work?
It seems a DNS error.
Try chechinkg dns on the server.
Correct. It worked now.
Many thanks @Kaya84.
G.
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Hello how are you?
I managed to solve this problem by adding a line in /etc/hosts
51.210.109.9 services.glpi-network.com
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Hello how are you?
I managed to solve this problem by adding a line in /etc/hosts
51.210.109.9 services.glpi-network.com
This is a bad idea.
If you have dns issue, better to resolve it than using a workaround. If, for example, tomorrow teclib change the IP of the server?
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I am having the same issue but can't seem to resolve it. I am on a windows 2019 server and hosting it on IIS. DNS can resolve services.glpi-network . I have another server that is on the same network setup with GLPI running in ubuntu and it can reach the marketplace. Any assistance would be greatly apricated.
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I am having the same issue but can't seem to resolve it. I am on a windows 2019 server and hosting it on IIS. DNS can resolve services.glpi-network . I have another server that is on the same network setup with GLPI running in ubuntu and it can reach the marketplace. Any assistance would be greatly apricated.
I found the issue. Since there were no certs for it to validate the root certificate of GLPI I had to download them from and place the .pem file in a folder. Then add 2 entries in the PHP.ini file. All fixed
Entries in the PHP.ini file:
curl.cainfo="<path to .pem>"
openssl.cafile="<path to .pem>"
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Hello,
keibler wrote:I am having the same issue but can't seem to resolve it. I am on a windows 2019 server and hosting it on IIS. DNS can resolve services.glpi-network . I have another server that is on the same network setup with GLPI running in ubuntu and it can reach the marketplace. Any assistance would be greatly apricated.
I found the issue. Since there were no certs for it to validate the root certificate of GLPI I had to download them from and place the .pem file in a folder. Then add 2 entries in the PHP.ini file. All fixed
Entries in the PHP.ini file:
curl.cainfo="<path to .pem>"
openssl.cafile="<path to .pem>"
Same problem for me but GLPI running in Ubuntu. See here: forum.glpi-project.org/viewtopic.php?pid=502021#p502021
Despite I downloaded the file from here: curl.se/ca/cacert.pem and define the path to this file in php.ini file, I have got still messages tell me he can't acces to GLPI network in GLPI interface (admin).
Last edited by pierreL (2023-06-08 09:18:25)
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