Default answer as solution in ticket

Kaya84 · 2022-05-16 11:05:58

With GLPI < 10 the first button for ticket was the solution.
Now with 10 the default action is "answer".
Our 99% ticket will be resolved on first answer so it is possibile to set "add a solution" as default button?

cconard96 · 2022-05-17 13:06:15

Under 9.5.X, the default order of the buttons was followup, task, document, approval, and then solution was last.
In GLPI 10, the default action is "Answer" (followup) because it is the first item in the list that your user had permission to add.

Are you sure the order of the actions in older GLPI versions wasn't changed by a plugin?

Kaya84 · 2022-05-19 10:35:52

Right: now remember.
The order you said is correct.
So the question will be: how can I change that order and put "solution" as default button?

cconard96 · 2022-05-25 13:02:39

The only way is to modify the GLPI code.
In "src/CommonITILObject.php" in the "getTimelineItemtypes" function by moving the block that sets the "solution" array property to before the one that sets the "answer" array property.

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#1 2022-05-16 11:05:58

Default answer as solution in ticket

#2 2022-05-17 13:06:15

Re: Default answer as solution in ticket

#3 2022-05-19 10:35:52

Re: Default answer as solution in ticket

#4 2022-05-25 13:02:39

Re: Default answer as solution in ticket

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