Forum GLPI-Project

oneill2john

Member

Registered: 2022-05-07

Posts: 58

Migration from Spiceworks

Hello all,
my organization is looking for new ticketing system which will replace our old one.
While doing my research, I found GLPI and know I'm testing it. So far I love it because it has asset management and inventory along with ticketing system.

That brings me to my question - is there a way for me to migrate tickets from my old ticketing system to GLPI ticketing?
To be more specific, my old (current) ticketing system is Spiceworks. But since it doesn't support Office365 modern authentication (and Microsoft will disable Basic authentication), I've been tasked to find another solution and I think GLPI could be it.

Thank you

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,814

Website

Re: Migration from Spiceworks

There isn't a migration tool built in to GLPI for this and I am not aware of any community tool, but it should be possible using the GLPI API as long as you can get the data from Spiceworks (via an export or API).

The GLPI API can be enabled and configured from Setup > General on the API tab.
See:
https://glpi-user-documentation.readthe … l/api.html

On this tab, there is a URL to the API documentation. The current GLPI API implementation is very low-level but a tip for starting out, when you see "itemtype" references, these are case sensitive. There isn't a complete list of available itemtypes anywhere but they are based on internal PHP class names.
A non-complete list relating to Tickets from GLPI 9.5:
Ticket
TicketTask
Ticket_User (Represents a link between users and tickets. This is where requesters and assignees are located)
Group_Ticket (Represents a link between groups and tickets. This is where group requesters and assignees are located)
ITILFollowup
ITILSolution
User
Group

Depending on the number of tickets you want to migrate and the complexity of doing so, you may find it worth contacting a GLPI partner and/or taking a GLPI Network subscription for assistance at least with the migration.
https://glpi-project.org/partners/
https://services.glpi-network.com/

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

makeijan

Member

From: Pontevedra, Galicia

Registered: 2008-01-29

Posts: 774

Website

Re: Migration from Spiceworks

Hi,
We are Teclib's GLPI partners and have performed this kind of migrations and integrations in the past:
Jira, Remedy BMC, Cherwell...

Please, contact us if you are interested.
Regards,

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oneill2john

Member

Registered: 2022-05-07

Posts: 58

Re: Migration from Spiceworks

What is your contact?

This forum doesn't seem to have "Private Message" option so I have to ask you like this.

makeijan

Member

From: Pontevedra, Galicia

Registered: 2008-01-29

Posts: 774

Website

Re: Migration from Spiceworks

Hi,
Please use the links on my signature. There is a Contact button that will send you to a GLPI form
I'm not sure if pasting an email here is a good idea.
Regards,

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Our GLPI developments
Gapp - A GLPI app
Prove your GLPI knowledge in this fun trivia quizz

JoaoSintra

Member

Registered: 2022-06-17

Posts: 5

Re: Migration from Spiceworks

I've made a php script to insert directly inside GLPI database with a tickets export from spiceworks

github.com/joaosintra14/ImportTicketsFromSpiceworksToGLPI