Forum GLPI-Project

ekataniss

Member

Registered: 2015-04-02

Posts: 25

Errors in tickets in v.10.0.0

Hi
I've made an update from v.9.5.7 to v.10.0.0 and I've got some errors when I create a new ticket:

1. I can't choose any requester - this field isn't available for changing at all even if I use super-admin.

2. If I have an associated element (for example printer) in predefined fields of ticket templates then it shows in field "Items" one more item (for example 2 items instead of 1) and following error
"Undefined index: id in C:\xampp\htdocs\helpdesk\src\CommonGLPI.php on line 1465"

How can I solve these problems?
Thanks a lot

ddevi

Member

Registered: 2021-12-11

Posts: 2

Re: Errors in tickets in v.10.0.0

Hi
I've made an update from v.9.5.7 to v.10.0.0 and I've got some errors when I create a new ticket:

1. I can't choose any requester - this field isn't available for changing at all even if I use super-admin.

2. If I have an associated element (for example printer) in predefined fields of ticket templates then it shows in field "Items" one more item (for example 2 items instead of 1) and following error
"Undefined index: id in C:\xampp\htdocs\helpdesk\src\CommonGLPI.php on line 1465"

How can I solve these problems?
Thanks a lot

I also got errors similar to that, any solution?

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,814

Website

Re: Errors in tickets in v.10.0.0

The first issue should have been addressed and a fix will be coming in version 10.0.1.

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