Forum GLPI-Project

sistemes

Member

Registered: 2022-01-03

Posts: 2

No puedo asignar un solicitante o un técnico a un soporte

Hola,
hemos tenido el problema que no se creaban tikets con el año nuevo, al ser el ID un integer daba overflow. Pasé un script para modificar los campos, y funcionó.
Pero ahora, a pesar que me aparecen los usuarios y los técnicos en las listas desplegables, no se me guardan ni asignan al soporte.
¿Alguien sabe de qué puede ser?

Saludos,
Jordi

GLPI 9.3.3 (/itmanager => C:\wamp64\www\itmanager)
Installation mode: TARBALL

Server

Operating system: Windows NT SRVGLPI 10.0 build 14393 (Windows Server 2016) AMD64
PHP 7.2.10 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, bcmath, bz2, calendar,
    com_dotnet, ctype, curl, date, dom, exif, fileinfo, filter, gd, gettext, gmp, hash, iconv, imap, intl, json, ldap, libxml,
    mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, readline, session, soap, sockets, sqlite3, standard, tokenizer,
    wddx, xdebug, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="300" memory_limit="1G" post_max_size="512M" safe_mode="" session.save_handler="files"
    upload_max_filesize="512M"
Software: Apache/2.4.35 (Win64) PHP/7.2.10 (Apache/2.4.35 (Win64) PHP/7.2.10 Server at serverweb Port 80)
    Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.110 Safari/537.36 Edg/96.0.1054.62
Server Software: MySQL Community Server (GPL)
    Server Version: 5.7.23
    Server SQL Mode:
    Parameters: root@localhost/itmanager
    Host info: localhost via TCP/IP
   
mysqli extension is installed
ctype extension is installed
fileinfo extension is installed
json extension is installed
mbstring extension is installed
zlib extension is installed
curl extension is installed
gd extension is installed
simplexml extension is installed
xml extension is installed
ldap extension is installed
imap extension is installed
Zend OPcache extension is installed
xmlrpc extension is installed
APCu extension is not present
CAS extension is not present
Database version seems correct (5.7.23) - Perfect!Database version seems correct (5.7.23) - Perfect!
OKC:\wamp64\www\itmanager/files/_log : OK
OKC:\wamp64\www\itmanager/config : OK
OKC:\wamp64\www\itmanager/files : OK
OKC:\wamp64\www\itmanager/files/_dumps : OK
OKC:\wamp64\www\itmanager/files/_sessions : OK
OKC:\wamp64\www\itmanager/files/_cron : OK
OKC:\wamp64\www\itmanager/files/_graphs : OK
OKC:\wamp64\www\itmanager/files/_lock : OK
OKC:\wamp64\www\itmanager/files/_plugins : OK
OKC:\wamp64\www\itmanager/files/_tmp : OK
OKC:\wamp64\www\itmanager/files/_cache : OK
OKC:\wamp64\www\itmanager/files/_rss : OK
OKC:\wamp64\www\itmanager/files/_uploads : OK
OKC:\wamp64\www\itmanager/files/_pictures : OK
Web access to files directory is protectedWeb access to files directory is protected : OK

Libraries

htmLawed version 1.2.4 in (C:\wamp64\www\itmanager\lib\htmlawed)
SimplePie version 1.5.2 in (C:\wamp64\www\itmanager\vendor\simplepie\simplepie\library)
TCPDF version 6.2.25 in (C:\wamp64\www\itmanager\vendor\tecnickcom\tcpdf)
michelf/php-markdown in (C:\wamp64\www\itmanager\vendor\michelf\php-markdown\Michelf)
true/punycode in (C:\wamp64\www\itmanager\vendor\true\punycode\src)
iacaml/autolink in (C:\wamp64\www\itmanager\vendor\iamcal\lib_autolink)
sabre/vobject in (C:\wamp64\www\itmanager\vendor\sabre\vobject\lib)

    behaviors            Name: Comportamientos                Version: 2.1.1      State: Enabled
    addressing           Name: Direccionamiento IP            Version: 2.7.1      State: Enabled
    fusioninventory      Name: FusionInventory                Version: 9.3+1.3    State: Enabled
    pdf                  Name: Impresión a pdf                Version: 1.4.0      State: Enabled
    mailanalyzer         Name: Mail Analyzer                  Version: 1.3.6      State: Enabled
    mreporting           Name: Más Informes                   Version: 1.5.3      State: Enabled
    dashboard            Name: Tablero de informes            Version: 0.9.5      State: Enabled
    webnotifications     Name: Web Notifications              Version: 1.1.3      State: Enabled

makeijan

Member

From: Pontevedra, Galicia

Registered: 2008-01-29

Posts: 774

Website

Re: No puedo asignar un solicitante o un técnico a un soporte

Este es un problema conocido causado por Behaviors.
Busca en el repositorio de GLPI para obtener una solución.

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