change ticket actors

aziz · 2021-12-14 00:21:05

Hello Guys,
How can I change actors for a specific ticket
appreciate any help

LaDenrée · 2021-12-14 19:20:04

1) gets actors from tickets :

.../glpi/apirest.php/Ticket/ $ticket_id /Ticket_user/

2) find the actor you want to change ( get id, user_id, ticket id, type from answer

then
$id= the id you get from first request corresponding to the user you wanna change (not the user_id ..
$ticket_id, user_id as usual

$type : 1 requester, 2 technician, 3 observer

payload : {"input" :{ "id": $id "tickets_id":$ticket_id , "users_id":$tuser_id, "type":$type,"use_notification":1 } }

then use PUT method

.../glpi/apirest.php/Ticket/ $ticket_id /Ticket_user/ with payload abaove

aziz · 2021-12-14 22:50:25

Thanks this works, but is there a way to do it directly like using :

.../glpi/apirest.php/Ticket/ $ticket_id

payload : {"input":{"_users_id_assign":x,
"_users_id_watcher":x,
"_users_id_requester":x}}

then use PUT method

I tried this but the users doesn"t change

Last edited by aziz (2021-12-14 22:50:56)

LaDenrée · 2021-12-15 01:19:56

this would mean, a ticket has only 1 requester, 1 observer, 1 technician, in fact a ticket can be associated with many actors :

if you have 2 requesters, wich user shall _users_id_requester refer to ????

that's why you can't change directly.

aziz · 2021-12-15 03:48:53

thank you for your help!

Last edited by aziz (2021-12-15 03:49:04)

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