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aziz

Member

Registered: 2021-03-30

Posts: 109

ticket actors (if User can't acces users list )

Hello everyone,

I'm working on an app where i need to show the information of a ticket, but my I issue here that I need to show (Requester, Watcher, Assigned to) names when using this
URL : “serveurGLPI/apirest.php/ticket/ticket_id "to get a ticket information I get the Ids of actors, so I need to create another request to get the actors names (serveurGLPI/apirest.php/user/user_id") but when I'm using a session_token of a self-service profile for example I don't have permission to access the users list.
So is there a solution that I can work with, I'm really in need to solve  this problem to get the actors names even when the user don't have permission to access the users list,

appreciate any help

Last edited by aziz (2021-09-29 12:33:31)

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,168

Re: ticket actors (if User can't acces users list )

as a workaround I see 2 ways :

create a profil that can only  read users, once you get Ticket and User ID switch to this profile, get user name with  apirest.php/user/user_id  and switch back to self-service profile.

or create a special user with a profile that can read users name, log with self-service user and get session token#1  then once you get user id, log with the special user and its token, get  session token #2 get user name, kill session #2 and continue working with session token #1

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