Ticket - default document heading

WebGreg · 2021-09-07 12:09:21

Hello.

The user can add the document while processing the ticket. But I don't want to give him permission to view all the headlines. Can I hide them and set one as default, eg "ticket documents"? If yes - how?

WebGreg · 2021-09-16 13:41:20

OK I found it. Setup > General > Assistance tab > Default heading when adding a document to a ticket

But user still can change it. I need to hide this option.

sIBajHYG · 2024-03-05 20:53:07

WebGreg wrote:

OK I found it. Setup > General > Assistance tab > Default heading when adding a document to a ticket
But user still can change it. I need to hide this option.

Please tell me, have you or someone found a solution to hide this from users?

sIBajHYG · 2024-03-05 21:51:52

I quickly found this crutch.... I don’t know how safe it is...
I clicked everything about this topic in GLPI - there seem to be no new bugs anywhere.

/glpi_data/www/html/glpi/templates/components/itilobject/timeline/form_document_item.html.twig

{{ fields.dropdownField(
                    '1DocumentCategory',
                    'documentcategories_id',
                    null,
                    __("Heading"),
                    {
                        'label_class': 'col-xxl-3',
                        'field_class': 'col-xxl-11',
                        'full_width': true,
                        'is_horizontal': false
                    }
                ) }}

"messed up" the variable name by adding "1". now it is displayed as we need...

Please tell me if this change has any bad consequences.

Last edited by sIBajHYG (2024-03-05 22:16:47)

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#1 2021-09-07 12:09:21

Ticket - default document heading

#2 2021-09-16 13:41:20

Re: Ticket - default document heading

#3 2024-03-05 20:53:07

Re: Ticket - default document heading

#4 2024-03-05 21:51:52

Re: Ticket - default document heading

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