Forum GLPI-Project

shuriban

Member

Registered: 2021-09-07

Posts: 3

Problem for create Ticket. Server answer HTML document.

Hello everyone. I'm trying to create a ticket.
But I get all the answer HTML document.
I us method POST on url https://my_glpi_url/apirest.php/Ticket/
Server send status 200, but not a json.

I am trying to send a parameter "_groups_id_assign_escalation" or/and "_groups_id_assign" but no result.
Headers I checked.

Other methods:
POST Ticket/'.$ticketId.'/ITILFollowup
PUT Ticket/'.$ticketId.'/
GET Ticket/
Work!

I have tried all the options

maybe a plugin or setting is interfering?
I did not find similar topics on the forum.
Sorry for my English. Thanks!

Last edited by shuriban (2021-09-07 13:00:00)

shuriban

Member

Registered: 2021-09-07

Posts: 3

Re: Problem for create Ticket. Server answer HTML document.

The solution was found.
The glpi_escalation plugin showed the form.
github.com ddurieux glpi_escalation
I found the "_auto_import" parameter in the plugin code that allows you to skip this form.