Forum GLPI-Project

Thibaud222

Member

Registered: 2021-06-28

Posts: 23

asigne Solution to a ticket with rule is always refused

In Administration> Rules / Business rules for tickets:

I created a rule where:
Criteria: a ticket with a category (example: "categoryA")
Action: assign a solution template to the ticket (example: "solutionA").

When I change the category of a ticket to "categoryA"
The "solutionA" is added automatically and refused immediately (without intervention).

Is it a bug?

GLPI 9.5.4

Last edited by Thibaud222 (2021-07-07 10:47:39)