Forum GLPI-Project

aziz

Member

Registered: 2021-03-30

Posts: 109

post approvement to a ticket solution

hello everyone ,

if solution is  add to a ticket how can i post refuse or approvement to that solution using api request .

thanks

Thibaud222

Member

Registered: 2021-06-28

Posts: 23

Re: post approvement to a ticket solution

approval:

PUT ITILSolution/(id_solution)
{"input": { "status":3,"date_approval":"'.$date_approval.'","users_id_approval":'.$users_id_approval.'}

refused:

POST Ticket/(id_ticket)/ITILFollowup

by default adding a message rejects the solution.

aziz

Member

Registered: 2021-03-30

Posts: 109

Re: post approvement to a ticket solution

ty but adding followup to reject a solution didn't work for me

Thibaud222

Member

Registered: 2021-06-28

Posts: 23

Re: post approvement to a ticket solution

ty but adding followup to reject a solution didn't work for me

ok replace "status": 3 by 4

( 2 = in progress ; 3 = approval ; 4=refused)

PUT ITILSolution/(id_solution)
{"input": { "status":4,"date_approval":"'.$date_approval.'","users_id_approval":'.$users_id_approval.'}

aziz

Member

Registered: 2021-03-30

Posts: 109

Re: post approvement to a ticket solution

is there a way to only change the status in the playload with (3 approved or 4 refused) and the date_approval and users_id_approval gets updated automatically.