Forum GLPI-Project

aziz

Member

Registered: 2021-03-30

Posts: 109

how to add ticket follow up

i just wanna ask if it is possible to add ticket follow up using api if yes how pls ty

keepcool5283

Member

Registered: 2013-10-10

Posts: 158

Re: how to add ticket follow up

Hello,

You have to use this field : TicketFollowup

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GLPI 9.5.5 sur IIS 10 / PHP 8 / MySQL

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,287

Re: how to add ticket follow up

HI,
GLPI version? 

using 9.5.x endpoint is :  /ITILFollowup/

and this payload :
    {"input" :{"itemtype":"Ticket",
    "items_id":72285,
    "users_id":4266,
    "content":"Hi, this is my followup",
    "is_private":0,
    "requesttypes_id":1,
    "sourceitems_id":0,
    "sourceof_items_id":0}
}

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GLPI10.0.16 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.3 reports 1.16.0 formcreator 2.13.9, datainjection 2.13.5 fields 1.21.9