Forum GLPI-Project

dcamus

Member

Registered: 2021-05-11

Posts: 2

Need help to understand the link between ticket and users

Hi Guys,

I am trying to create an overload interface for glpi using the api.
Everything is going well but I have a problem with ticket users, I can't figure it out.

For instance in the API response of a ticket, I cannot find the information of the user who created the ticket, and who is assigned to the ticket (assigned technician).

{
    "id": 136,
    "entities_id": 2,
    "name": "lmlmlm",
    "date": "2021-04-19 10:26:27",
    "closedate": null,
    "solvedate": null,
    "date_mod": "2021-04-20 13:46:30",
    "users_id_lastupdater": 2,
    "status": 2,
    "users_id_recipient": 2,
    "requesttypes_id": 1,
    "content": "<p>lmlmlm</p>",
    "urgency": 3,
    "impact": 3,
    "priority": 3,
    "itilcategories_id": 5,
    "type": 1,
    "global_validation": 1,
    "slas_id_ttr": 0,
    "slas_id_tto": 0,
    "slalevels_id_ttr": 0,
    "time_to_resolve": null,
    "time_to_own": null,
    "begin_waiting_date": null,
    "sla_waiting_duration": 0,
    "ola_waiting_duration": 0,
    "olas_id_tto": 0,
    "olas_id_ttr": 0,
    "olalevels_id_ttr": 0,
    "ola_ttr_begin_date": null,
    "internal_time_to_resolve": null,
    "internal_time_to_own": null,
    "waiting_duration": 0,
    "close_delay_stat": 0,
    "solve_delay_stat": 0,
    "takeintoaccount_delay_stat": 1,
    "actiontime": 0,
    "is_deleted": 0,
    "locations_id": 0,
    "validation_percent": 0,
    "date_creation": "2021-04-19 10:26:27",

Here we can find the : "users_id_recipient": 2, 2 is glpi user; and when i check on glpi interface, glpi is not the creator, and not the assigned technician of the ticket ...

Anyone can help me ? pleaseeeeeeeeeeeeeee

Thanks a lot
D

dcamus

Member

Registered: 2021-05-11

Posts: 2

Re: Need help to understand the link between ticket and users

I answer my self because i just found how to by using the url : http://localhost/glpi/apirest.php/Ticket/xxx/Ticket_User