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#1 2013-07-31 12:51:21

adrianmarsh
Member
Registered: 2006-08-28
Posts: 379

Technician user list

Hi,


We had a server outage that required me to restore our system from backup (mysql dump + filesystems).  I built a new 0.83.91 GLPI system and then restored MySQL and the Files.  The system seems ok, except we've noticed that our "Technician in charge of the hardware" drop downs in the Inventory has reduced.   I believe the restore would of resulted in a minor 'upgrade' happening. I know we were on 0.83 prior, but I'm not sure which minor release.

It used to list those in our TeamManager profile (intentionally), but now its just using our Admin lists.

So - as I can't figure it out again, where does the "Technician in charge of the hardware" membership get set ?
I've looked all over the profiles, but can't see it.

Thanks

Adrian


GLPI 0.83.91/CENTOS5 - OCS 1.01/Win2003

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#2 2013-07-31 14:54:10

vlegros
Member
From: Grenoble
Registered: 2009-06-05
Posts: 142

Re: Technician user list

Hello
For this profile, do you have : To be in charge of a ticket :    YES


Prod: GLPI 0.83.8 / Windows 2008 x64 / PHP 5.4.14 x64 / IIS 7.5 / MySQL 5.6.10-community x64
Dev: GLPI 0.83.8 / Windows 2008 x64 / PHP 5.4.14 x64 / IIS 7.5 / MySQL 5.6.10-community x64
Worldwide: ~6000 PC, ~700 servers, ~6000 users, ~165000 tickets, ~590 entities
Raynet is ARaymond (http://www.araymond.com) IT service management

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#3 2013-07-31 17:18:14

adrianmarsh
Member
Registered: 2006-08-28
Posts: 379

Re: Technician user list

ok.. thats the toggle switch then... in my profile its set "To be in charge of a ticket" is set to NO.
But thats right, as these people are not necessarily in charge of tickets, just in charge of the equipment.  One doesn't imply the other.

The meaning has changed in GLPI then ??


GLPI 0.83.91/CENTOS5 - OCS 1.01/Win2003

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#4 2021-04-08 14:22:28

conchaji
Member
Registered: 2021-02-02
Posts: 8

Re: Technician user list

I have the same problem.. and is still active in glpi 9.5 :-( does not have any sense..

adrianmarsh wrote:

ok.. thats the toggle switch then... in my profile its set "To be in charge of a ticket" is set to NO.
But thats right, as these people are not necessarily in charge of tickets, just in charge of the equipment.  One doesn't imply the other.

The meaning has changed in GLPI then ??

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