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#1 2021-03-26 18:32:06

dmmario
Member
Registered: 2019-07-04
Posts: 21

[SOLVED] Attached by mail

Hello everybody. I tried to search the forum but found nothing.
I wanted to ask you, sot using when you open a ticket and add an attached file (pdf, doc, etc.) via email only the ticket opening arrives but not the file attached to the email, is there a way to activate this function?

thank you

Last edited by dmmario (2021-06-15 16:04:13)

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#2 2021-03-26 19:59:26

oj69
Member
From: Somewhere in the cloud
Registered: 2021-02-01
Posts: 157

Re: [SOLVED] Attached by mail

Please check the logfiles in glpi and your server. Which way do you import the emails (POP3 or IMAP4) ?

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#3 2021-03-27 12:27:38

dmmario
Member
Registered: 2019-07-04
Posts: 21

Re: [SOLVED] Attached by mail

hi, pop3 with SSL

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#4 2021-03-27 21:15:35

oj69
Member
From: Somewhere in the cloud
Registered: 2021-02-01
Posts: 157

Re: [SOLVED] Attached by mail

Is there an antivirus installed on your system which maybe could delete the attachements ?

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#5 2021-03-28 16:50:22

dmmario
Member
Registered: 2019-07-04
Posts: 21

Re: [SOLVED] Attached by mail

I have no antivirus on the machine where glpi is installed. The problem, as I said, is that when they open tickets with an attachment, the email arrives that a ticket has been opened but if the user has also attached a file it does not arrive via email, only the ticket arrives, to see the attachment I enter GLPI and open the ticket. Is there a way to make the attachment arrive with the ticket?

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#6 2021-03-30 15:53:45

dmmario
Member
Registered: 2019-07-04
Posts: 21

Re: [SOLVED] Attached by mail

Solved. thanks.

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#7 2021-03-30 20:49:12

oj69
Member
From: Somewhere in the cloud
Registered: 2021-02-01
Posts: 157

Re: [SOLVED] Attached by mail

What was the reason ?

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#8 2021-04-01 17:34:45

dmmario
Member
Registered: 2019-07-04
Posts: 21

Re: [SOLVED] Attached by mail

wrong configuration

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#9 2021-04-01 23:43:31

oj69
Member
From: Somewhere in the cloud
Registered: 2021-02-01
Posts: 157

Re: [SOLVED] Attached by mail

Would be nice if you could add the topic title to (SOLVED)

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#10 2022-08-10 11:07:16

shagby
Member
Registered: 2022-08-09
Posts: 8

Re: [SOLVED] Attached by mail

dmmario wrote:

wrong configuration

How did you solve this ?

BR Staffan

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