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#1 2020-12-01 18:46:38

bicb4
Member
Registered: 2020-12-01
Posts: 2

Not all mails are being sent

**Describe the bug**

In Notification queue some email are not being sent, Number of tries of sent    is 0, even at same minute one mail will be sent, and other not. Verzion 9.4.4, using glpi since 2018, problem occured in last 6 days, there wasnt any changes to glpi or mail server. Error log set to full, no errors i mail-errors log. Windows server 2016.


**Page(s) URL**

If applicable, page(s) URL where the bug happens.

front/queuednotification.php?itemtype=QueuedNotification&sort=16&order=DESC&start=0&criteria%5B0%5D%5Blink%5D=AND&criteria%5B0%5D%5Bfield%5D=view&criteria%5B0%5D%5Bsearchtype%5D=contains&criteria%5B0%5D%5Bvalue%5D=&

**To reproduce**

Steps to reproduce the behavior:
1. Go to Administration - Notification queue
2. There is almost 400 mails not sent and around 450 sent in last 6 days


**Expected behavior**

A clear and concise description of what you expected to happen.

I expect mails to be sent

**Logs**

mail-error:
none

chron:
External #1: Launch taskscheduler
2020-12-01 14:56:31 [92@GLPI]
Unutarnji #1: Ništa za pokrenuti
2020-12-01 14:57:07 [@GLPI]
External #1: Launch taskscheduler
2020-12-01 14:57:07 [@GLPI]
External #2: Launch wakeupAgents
2020-12-01 14:57:28 [83@GLPI]
Unutarnji #1: Pokreni contract
2020-12-01 14:58:07 [@GLPI]
External #1: Launch taskscheduler

php-errors:
[2020-12-01 13:22:46] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in C:\inetpub\wwwroot\glpi\inc\toolbox.class.php line 658
  *** PHP Notice(8): imagecreatefromjpeg(): gd-jpeg, libjpeg: recoverable error: Premature end of JPEG file

  Backtrace :
  :                                                 
  ...ry-file-upload\server\php\UploadHandler.php:596 imagecreatefromjpeg()
  ...ry-file-upload\server\php\UploadHandler.php:743 UploadHandler->gd_get_image_object()
  ...y-file-upload\server\php\UploadHandler.php:1057 UploadHandler->gd_create_scaled_image()
  ...y-file-upload\server\php\UploadHandler.php:1099 UploadHandler->create_scaled_image()
  ...y-file-upload\server\php\UploadHandler.php:1159 UploadHandler->handle_image_file()
  ...y-file-upload\server\php\UploadHandler.php:1405 UploadHandler->handle_file_upload()
  inc\glpiuploadhandler.class.php:174                UploadHandler->post()
  ajax\fileupload.php:40                             GLPIUploadHandler::uploadFiles()
  {"user":"84@GLPI"}



**Screenshots**

If applicable, add screenshots to help explain your problem.


**Your GLPI setup (you can find it in Setup > General menu, System tab)**

GLPI 9.4.4 ( => C:\inetpub\wwwroot\glpi)
Installation mode: TARBALL

Server
 
Operating system: Windows NT GLPI 10.0 build 14393 (Windows Server 2016) i586
PHP 7.2.2 cgi-fcgi (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, calendar, cgi-fcgi, ctype, curl, date,
	dom, exif, fileinfo, filter, gd, gettext, hash, iconv, imap, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre,
	pdo_mysql, pdo_sqlite, readline, session, soap, sockets, standard, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter,
	zip, zlib)
Setup: max_execution_time="300" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files"
	upload_max_filesize="5M" 
Software: Microsoft-IIS/10.0
	Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.66 Safari/537.36
Server Software: MySQL Community Server (GPL)
	Server Version: 5.6.45-log
	Server SQL Mode: 
	Parameters: root@localhost/glpi
	Host info: localhost via TCP/IP
	
mysqli extension is installed
ctype extension is installed
fileinfo extension is installed
json extension is installed
mbstring extension is installed
iconv extension is installed
zlib extension is installed
curl extension is installed
gd extension is installed
simplexml extension is installed
xml extension is installed
ldap extension is installed
imap extension is installed
Zend OPcache extension is installed
xmlrpc extension is installed
exif extension is installed
APCu extension is not present
CAS extension is not present
Database version seems correct (5.6.45) - Perfect!Database version seems correct (5.6.45) - Perfect!
OKC:\inetpub\wwwroot\glpi/files/_log : OK
OKC:\inetpub\wwwroot\glpi/config : OK
OKC:\inetpub\wwwroot\glpi/files : OK
OKC:\inetpub\wwwroot\glpi/files/_dumps : OK
OKC:\inetpub\wwwroot\glpi/files/_sessions : OK
OKC:\inetpub\wwwroot\glpi/files/_cron : OK
OKC:\inetpub\wwwroot\glpi/files/_graphs : OK
OKC:\inetpub\wwwroot\glpi/files/_lock : OK
OKC:\inetpub\wwwroot\glpi/files/_plugins : OK
OKC:\inetpub\wwwroot\glpi/files/_tmp : OK
OKC:\inetpub\wwwroot\glpi/files/_cache : OK
OKC:\inetpub\wwwroot\glpi/files/_rss : OK
OKC:\inetpub\wwwroot\glpi/files/_uploads : OK
OKC:\inetpub\wwwroot\glpi/files/_pictures : OK
Web access to the files directory should not be allowed but this cannot be checked automatically on this instance.
Make sure acces to error log file is forbidden; otherwise review .htaccess file and web server configuration.
Libraries
 
htmLawed version 1.2.4 in (C:\inetpub\wwwroot\glpi\lib\htmlawed)
phpmailer/phpmailer version 6.0.7 in (C:\inetpub\wwwroot\glpi\vendor\phpmailer\phpmailer\src)
simplepie/simplepie version 1.5.2 in (C:\inetpub\wwwroot\glpi\vendor\simplepie\simplepie\library)
tecnickcom/tcpdf version 6.2.26 in (C:\inetpub\wwwroot\glpi\vendor\tecnickcom\tcpdf)
michelf/php-markdown in (C:\inetpub\wwwroot\glpi\vendor\michelf\php-markdown\Michelf)
true/punycode in (C:\inetpub\wwwroot\glpi\vendor\true\punycode\src)
iamcal/lib_autolink in (C:\inetpub\wwwroot\glpi\vendor\iamcal\lib_autolink)
sabre/vobject in (C:\inetpub\wwwroot\glpi\vendor\sabre\vobject\lib)
zendframework/zend-cache in (C:\inetpub\wwwroot\glpi\vendor\zendframework\zend-cache\src)
zendframework/zend-i18n in (C:\inetpub\wwwroot\glpi\vendor\zendframework\zend-i18n\src)
zendframework/zend-serializer in (C:\inetpub\wwwroot\glpi\vendor\zendframework\zend-serializer\src)
monolog/monolog in (C:\inetpub\wwwroot\glpi\vendor\monolog\monolog\src\Monolog)
sebastian/diff in (C:\inetpub\wwwroot\glpi\vendor\sebastian\diff\src)
elvanto/litemoji in (C:\inetpub\wwwroot\glpi\vendor\elvanto\litemoji\src)
symfony/console in (C:\inetpub\wwwroot\glpi\vendor\symfony\console)
leafo/scssphp in (C:\inetpub\wwwroot\glpi\vendor\leafo\scssphp\src)

LDAP directories
 
Server: '***.***.***.***', Port: '389', BaseDN: 'OU=*******-Croatia,DC=ugbb,DC=net', Connection filter:
		'(&(objectClass=user)(objectCategory=person))', RootDN: 'antonijo.lelas@ugbb.net', Use TLS: none

SQL replicas
 
Not active

Notifications
 
Way of sending emails: SMTP (anonymous@***.***.***.***)

Mails receivers
 
Name: 'ticket@ugbb.net' Active: No
	Server: '{***.***.***.***:993/imap/ssl/novalidate-cert/notls/debug}Inbox' Login: 'ticket@mail.net' Password: Yes
Name: 'deepvisionprijave@gmail.com' Active: No
	Server: '{imap.gmail.com:143/imap/novalidate-cert/tls/debug}' Login: 'doktor.babic1609@gmai.com' Password: Yes

Plugins list
 
	accounts             Name: Accounts                       Version: 2.5.0      State: Enabled
	actualtime           Name: ActualTime                     Version: 1.2.0      State: Enabled
	news                 Name: Alerts                         Version: 1.5.4      State: Enabled
	appliances           Name: Appliances                     Version: 2.5.0      State: Enabled
	archisw              Name: Apps structures                Version: 2.1.2      State: Enabled
	badges               Name: Badges                         Version: 2.5.0      State: Enabled
	databases            Name: Databases                      Version: 2.2.1      State: Enabled
	domains              Name: Domains                        Version: 2.1.0      State: Enabled
	environment          Name: Environment                    Version: 2.3.0      State: Enabled
	fusioninventory      Name: FusionInventory                Version: 9.4+1.1    State: Enabled
	mantis               Name: MantisBT synchronization       Version: 4.3.1      State: Enabled
	order                Name: Orders management              Version: 2.5.2      State: Enabled
	webapplications      Name: Web applications               Version: 2.6.0      State: Enabled

**Additional context**

Last edited by bicb4 (2020-12-01 18:53:36)

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#2 2020-12-01 18:50:18

bicb4
Member
Registered: 2020-12-01
Posts: 2

Re: Not all mails are being sent

Screenshots
https:    //ibb.co/hg98kQS
https:    //ibb.co/7RdWJhF
https:    //ibb.co/0c0183y

Last edited by bicb4 (2020-12-01 18:50:51)

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