Email updates

adrianmarsh · 2007-08-07 18:22:41

Hi All,

When I update a ticket, an email is sent to the users about the change.
99% of the time, the users reply to that email, rather than reply in the ticket.

Is there any way that GLPI can be configured to "recieve" those emails and update the ticket?
I know I've seen other systems do this. I guess it requires Subject filtering, a POP account for the email targets and some logic to split out the reply from the original message - but can it be done?

ke4qqq · 2007-08-10 00:52:22

This would be great addition - I'd also love to see email-based ticket creation which I have seen discussed elsewhere but haven't seen a current discussion of where that stands.

JMD · 2007-08-10 12:00:56

hello

email-based ticket creation is added in the next version of GLPI.

Not the followup for the moment because it's more difficult to do (too much parameters).

99% of the time, the users reply to that email,

Perhaps you have to explain to your users how to read an automatic email
There is a lot of system that use automatic mail with no response and users have to adapt.

snowman386 · 2008-01-16 22:51:37

There are also many systems that support email replies . I love the mail gateway feature in 0.70. It works great. Many users who were afraid to use the form now submit tickets through the email gateway. Our users look forward to being able to respond to tickets through email also. Cant wait for 0.8

adrianmarsh · 2008-01-16 23:02:33

I've not figured out .70 yet.. what setup do you need to create tickets by email?

MoYo · 2008-01-17 01:03:19

use mailgate

Forum GLPI-Project

Announcement

#1 2007-08-07 18:22:41

Email updates

#2 2007-08-10 00:52:22

Re: Email updates

#3 2007-08-10 12:00:56

Re: Email updates

#4 2008-01-16 22:51:37

Re: Email updates

#5 2008-01-16 23:02:33

Re: Email updates

#6 2008-01-17 01:03:19

Re: Email updates

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