Forum GLPI-Project

tsuyoda

Member

Registered: 2020-07-26

Posts: 1

Internal server error - add a technician

Hello everyone,

I am trying to insert a technician to a ticket via API Rest, but it always returns "Internal server error".

I'm trying directly via Postman with the proper credentials

POST -> apirest.php/Ticket_User
Body -> {"input": {"tickets_id": "441826", "users_id": "72397", "type": "2", "use_notification": "1"}}

The same error for:
POST -> apirest.php/Ticket/441826/Ticket_User
Body -> {"input": {"tickets_id": "441826", "users_id": "72397", "type": "2", "use_notification": "1"}}

And the strangest thing, and I can insert an observer with:

POST -> apirest.php/Ticket_User (or apirest.php/Ticket/441826/Ticket_User)
Body -> {"input": {"tickets_id": "441826", "users_id": "72397", "type": "3", "use_notification": "1"}}

Only with type: 2 returns error :-(

And something even stranger still, in the GLPI GUI the user of the attempt is listed as assigned, but in the log history of this ticket nothing has been recorded.

My version of GLPI: 9.2.1

Does anyone have any suggestions?

mecmav

Member

From: Brasil

Registered: 2019-03-22

Posts: 326

Re: Internal server error - add a technician

upgrade your version.

this version not supported anymore