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diogo86

Member

Registered: 2020-06-21

Posts: 4

[Solved] Ticket from ITILFollowup search results

Hello.

I'm searching for follow ups between two dates using this endpoint:

/apirest.php/search/ITILFollowup

With these parameters:

{
  forcedisplay: [3, 5],
  criteria: [
    { field: 3, searchtype: 'morethan', value: '2020-06-01 00:00:00' },
    { link: 'AND', field: 3, searchtype: 'lessthan', value: '2020-06-20 23:59:59' },
  ],
}

And I'm getting a response like this:

data: [
  { 1: 'Content...', 3: 'Date...', 5: User...' },
  { 1: 'Content...', 3: 'Date...', 5: User...' },
  { 1: 'Content...', 3: 'Date...', 5: User...' },
  ...
]

How can I also get the corresponding ticket ID from each of those follow ups? If this is not possible on this endpoint, how else can I list tickets that got follow ups in between two dates?

Thank you in advance.

Last edited by diogo86 (2020-06-22 14:55:56)

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,287

Re: [Solved] Ticket from ITILFollowup search results

try with 

/search/Ticket

and {
  forcedisplay: [2,25,3,93],
  criteria: [
    { field: 36, searchtype: 'morethan', value: '2020-06-01 00:00:00' },
    { link: 'AND', field: 36, searchtype: 'lessthan', value: '2020-06-20 23:59:59' },
  ],
}

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diogo86

Member

Registered: 2020-06-21

Posts: 4

Re: [Solved] Ticket from ITILFollowup search results

Thank you. That's exactly what I needed.