There was a problem sending this mail !

smee · 2007-04-24 10:51:53

Hallo, dear community !

I have a problem with my GLPI. I have import some computers from OCS, assing some users for them, with post-only profile. For every computer I assign an 'Technician responsible', with admin profile. The admins have e-mail address at the requested field. Now, when I log in, with a post-only account, and create a new ticket, after finish it, an error message apears:

There was a problem sending this mail !

Your message has been sent successfully, your request is on file.
Thank you for using our automatic helpdesk system.

The last line sad that the message has been send, but is only register in the database, and I can view it from admin pannel.
Strange, when I try to assign the ticket to INTERNAL user (some of my technicians responsible with that computer), on top of page appears the same message:

There was a problem sending this mail !

(By the way, that computer HAVE assign an technician, why I must assign him again, INTERNAL ?!)

Now, my Email Follow-ups settings are:

Use Email Follow-ups    - YES
Administrator Email    - my_mail_address@...
Email Signature - Administrator
Add a link to GLPI in mails    - YES
Base URL used    - http//....
Use a SMTP server to send emails - NO
SMTP Host
SMTP Port    - 25
SMTP Login
SMTP Password

Strange, yesterday, when I test to send a mail to the administrator, it works. Now, it says "Failed to send mail to administrator".
The server have a minimal qmail installed on, wich works: it sends me logwatch, on an external account. Please, pretty please, any ideea ?

Many thanks !

smee · 2007-04-27 12:07:40

Okay, I send an e-mail test for admin, and it works. Now, how cand I setup GLPI to send e-mail automaticaly, when an user create a new ticket ?

Thanks !

JMD · 2007-04-27 12:16:47

Go to Administration -> Email followup

smee · 2007-05-03 12:38:49

Strange, I have this settings:

For all new ticket - Technician in charge, Requester, Technician responsible
At the closing of a ticket - Administrator
When updating a ticket - Technician in charge, Requester
For the reservations (add, modification and deletion) - Administrator

"For each follow-up" remains empty.

Technicians or Administrator don not receive email when a new ticket is creating. What is wrong ?

Many thanks !

MoYo · 2007-05-03 14:10:52

is the users have an email address specified ?
Which form have these email addresses ?

smee · 2007-05-07 17:27:58

Users (with admin Profile) have email address (at.. e-mail field). The form is "user.form.php". That admin is assigned to some computers. And when an user create a new ticket, for a computer that is assigned to an administrator, the admin does not receive any email.
I've "Test to send a mail to the administrator" , and it works fine. Where I'm wrong ?

Thank you !

click · 2007-09-01 07:53:15

hi
_____
Message deleted by moderator

Cross posting is forbidden on this forum !
_____

bfrancom@gmail.com · 2007-12-18 02:06:23

I am getting the same error. E-mails work sometimes, and not others.

bfrancom@gmail.com · 2007-12-19 21:17:52

Running GLPI 0.68.3-2 on OpenSuse 10.3, PHP 5.2.0, MySQL 5.0.26. I've turned acpi=off, and turned off powersaved and still having the same problem. It seems like a process is going to sleep and not waking up because it happens when away from GLPI for a while. Once you start editing, and after the initial post, it is very responsive, and e-mails work fine, but you have to continue for GLPI to continue to be responsive. I've reviewed the apache, mysql, and various logs, and cannot find any problems.

bfrancom@gmail.com · 2007-12-20 22:06:11

I've run in debug mode, and it is an e-mail problem. This isn't a problem on the e-mail server though. From my point above, you'll see that after the mail fails sending, it can then establish connections for some time. After leaving the screen for a while and coming back to modify or post, the e-mail problem happens again.

Here is the error:

SMTP -> FROM SERVER: SMTP -> FROM SERVER: SMTP -> ERROR: EHLO not accepted from server: SMTP -> FROM SERVER: SMTP -> ERROR: HELO not accepted from server: SMTP -> get_lines(): $data was "" SMTP -> get_lines(): $str is "220 companydomain.com GroupWise Internet Agent 7.0.2 HP Copyright (c) 1993-2007 Novell, Inc. All rights reserved. Ready " SMTP -> get_lines(): $data is "220 companydomain.com GroupWise Internet Agent 7.0.2 HP Copyright (c) 1993-2007 Novell, Inc. All rights reserved. Ready " SMTP -> FROM SERVER: 220 companydomain.com GroupWise Internet Agent 7.0.2 HP Copyright (c) 1993-2007 Novell, Inc. All rights reserved. Ready SMTP -> ERROR: MAIL not accepted from server: 220 companydomain.com GroupWise Internet Agent 7.0.2 HP Copyright (c) 1993-2007 Novell, Inc. All rights reserved. Ready SMTP -> get_lines(): $data was "" SMTP -> get_lines(): $str is "250-companydomain.com " SMTP -> get_lines(): $data is "250-companydomain.com " SMTP -> get_lines(): $data was "250-companydomain.com " SMTP -> get_lines(): $str is "250-AUTH LOGIN " SMTP -> get_lines(): $data is "250-companydomain.com 250-AUTH LOGIN " SMTP -> get_lines(): $data was "250-companydomain.com 250-AUTH LOGIN " SMTP -> get_lines(): $str is "250-8BITMIME " SMTP -> get_lines(): $data is "250-companydomain.com 250-AUTH LOGIN 250-8BITMIME " SMTP -> get_lines(): $data was "250-companydomain.com 250-AUTH LOGIN 250-8BITMIME " SMTP -> get_lines(): $str is "250-SIZE " SMTP -> get_lines(): $data is "250-companydomain.com 250-AUTH LOGIN 250-8BITMIME 250-SIZE " SMTP -> get_lines(): $data was "250-companydomain.com 250-AUTH LOGIN 250-8BITMIME 250-SIZE " SMTP -> get_lines(): $str is "250 DSN " SMTP -> get_lines(): $data is "250-companydomain.com 250-AUTH LOGIN 250-8BITMIME 250-SIZE 250 DSN " SMTP -> FROM SERVER: 250-companydomain.com 250-AUTH LOGIN 250-8BITMIME 250-SIZE 250 DSN

Last edited by bfrancom@gmail.com (2007-12-20 22:06:34)

MoYo · 2007-12-20 23:37:56

why append your problem to an old post ?
Nobody will answer in such a context

bfrancom@gmail.com · 2007-12-21 00:32:15

Sorry MoYo. Since I was experiencing the same problem, I didn't know the proper etiquette of posting. I'll open a new one. Thanks!

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#1 2007-04-24 10:51:53

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#2 2007-04-27 12:07:40

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#3 2007-04-27 12:16:47

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#4 2007-05-03 12:38:49

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#5 2007-05-03 14:10:52

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#6 2007-05-07 17:27:58

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#7 2007-09-01 07:53:15

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#8 2007-12-18 02:06:23

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#9 2007-12-19 21:17:52

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#10 2007-12-20 22:06:11

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#11 2007-12-20 23:37:56

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#12 2007-12-21 00:32:15

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