Forum GLPI-Project

bigbird1985

Member

Registered: 2013-07-03

Posts: 12

##author.phone## not work?

I set notification template like this:

 Dear ##ticket.assigntousers## : 
 
 Please kindly help to handle this issue!
 
   Thanks!!

 User information:##ticket.authors## ##author.phone## 
 
 Request Content: ##ticket.content## 

But the notification mail send to me like this:

Dear Helpdesk :
Please kindly help to handle this issue!
   Click here to browse the detail.

   Thanks!!

 
     User information:         project8 ##author.phone##
     Request Content:         Computer not work.

Is the tag ##author.phone## not work?

Last edited by bigbird1985 (2013-11-07 07:33:56)

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glpi 0.84.3 + OCS

bigbird1985

Member

Registered: 2013-07-03

Posts: 12

Re: ##author.phone## not work?

I found a solution...author.location and author.phone most be put in a "foreach authors" loop...Thanks.

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glpi 0.84.3 + OCS

celsoae

Member

Registered: 2020-01-07

Posts: 1

Re: ##author.phone## not work?

How you did this?

Achemeneuh

Member

Registered: 2020-04-11

Posts: 6

Re: ##author.phone## not work?

How you did this?

##FOREACHauthors##

##lang.author.phone## :##author.phone##
##lang.author.phone## :##author.phone2##
##lang.author.mobile## :##author.mobile##

##ENDFOREACHauthors##