Forum GLPI-Project

iksatheesan

Member

Registered: 2007-10-09

Posts: 2

ticket deletion

Hai,

Kindly guide me to delete a ticket. The only known language is ENGLISH. The available guide is not in english and unable to open the link.

Product Details.
GLPI 0.68.3
Windows 2003 Ent

Last edited by iksatheesan (2007-11-01 10:52:22)

MoYo

GLPI - Lead

From: Poitiers

Registered: 2004-09-13

Posts: 14,513

Website

Re: ticket deletion

ticket need to be closed then in he ticket list you can select it and delete it.

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MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI :    Support     Contribute     References     Freshmeat

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: ticket deletion

Hai,
The available guide is not in english and unable to open the link.

Wich guide do you refer ?

Wich link can't you open ?

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir

Wolfkin

Member

Registered: 2007-08-24

Posts: 3

Re: ticket deletion

You can delete a ticket when it has been associated with a piece of equipment, like a computer or server, but if the ticket has been opened with only a user associated with it. It seems to be permanent. Unless I am missing something

If I look at a ticket I've opened the delete option doesn't show up unless i go to the piece of hardware and delete it there.

It would be nice to delete a ticket thru the Administration > users I know ticket arn't associated with users yet. That would be nice.

Or Assistance > Tracking > and then searching thru the closed tickets.  Rather then just thru the hardware option.

Also I'm unaware if any of the functionality has changed with 0.70 RC1 I am using 0.68.

Last edited by Wolfkin (2007-11-01 16:15:18)