Error 500 at "glpi/front/phone.form.php"

Gio_C · 2019-10-30 12:54:33

I've updated GLPI to the last current version (9.2.x to 9.4.4) and everything works fine, everything but the page "glpi/front/phone.form.php".
This error appears only if in the URL the "id" parameter is set with any value: (eg. phone.form.php?id=1).
Under this condition the server returns "Error HTTP 500.0 - Internal Server Error" and "The FastCGI process exited unexpectedly".
All the other "form" pages work correctly (eg. computer.form.php, monitor.form.php, printer.form.php, etc.) so I believe is unlikely a problem with my server.
I also experimented on my own and I noticed that the page doesn't return any error if I remove "$phone->display(['id' => $_GET["id"], 'withtemplate' => $_GET["withtemplate"]]);" from the "phone.form.php" file.

Kaya84 · 2019-10-30 16:41:48

Post the output of php error log to see where the problem is.

Gio_C · 2019-10-30 17:06:05

The PHP log is empty, but the IIS 10.0 server log contains this record:

2019-10-30 16:56:56 192.168.6.153 GET /glpi/front/phone.form.php id=1 443 - 192.168.6.153 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/78.0.3904.70+Safari/537.36 https: //srv-iis.server.local/glpi/front/phone.php 500 0 255 301

Freezee10 · 2019-12-09 16:31:02

I have the same problem, anyone for help ?

Freezee10 · 2019-12-12 10:14:30

Anyone for help please?

lboudehen · 2019-12-16 16:45:10

hello i am having the same problem as you.
just followed the error and I modified the file "inc \ phone.class.php" and I commented the following lines from 70 to 90 "

/ * function defineTabs($options = []) {

$ong = [];
$this->addDefaultFormTab($ong);
$this->addStandardTab('Item_Devices', $ong, $options);
$this->addStandardTab('Computer_Item', $ong, $options);
$this->addStandardTab('NetworkPort', $ong, $options);
$this->addStandardTab('Infocom', $ong, $options);
$this->addStandardTab('Contract_Item', $ong, $options);
$this->addStandardTab('Document_Item', $ong, $options);
$this->addStandardTab('KnowbaseItem_Item', $ong, $options);
$this->addStandardTab('Ticket', $ong, $options);
$this->addStandardTab('Item_Problem', $ong, $options);
$this->addStandardTab('Change_Item', $ong, $options);
$this->addStandardTab('Link', $ong, $options);
$this->addStandardTab('Notepad', $ong, $options);
$this->addStandardTab('Reservation', $ong, $options);
$this->addStandardTab('Log', $ong, $options);

return $ong;
}* / "

if it helps anyone

Thank you to the developers for taking a look at this problem as they will certainly provide a better solution.

Freezee10 · 2019-12-16 16:53:04

Thank you for this

lboudehen · 2019-12-16 17:01:04

better still just comment on that

/*$this->addStandardTab('Item_Devices', $ong, $options);*/

line 74 on inc/phone.class.php

yllen · 2020-01-06 16:49:10

lboudehen wrote:

hello i am having the same problem as you.
just followed the error and I modified the file "inc \ phone.class.php" and I commented the following lines from 70 to 90 "
/ * function defineTabs($options = []) {
$ong = [];
$this->addDefaultFormTab($ong);
$this->addStandardTab('Item_Devices', $ong, $options);
$this->addStandardTab('Computer_Item', $ong, $options);
$this->addStandardTab('NetworkPort', $ong, $options);
$this->addStandardTab('Infocom', $ong, $options);
$this->addStandardTab('Contract_Item', $ong, $options);
$this->addStandardTab('Document_Item', $ong, $options);
$this->addStandardTab('KnowbaseItem_Item', $ong, $options);
$this->addStandardTab('Ticket', $ong, $options);
$this->addStandardTab('Item_Problem', $ong, $options);
$this->addStandardTab('Change_Item', $ong, $options);
$this->addStandardTab('Link', $ong, $options);
$this->addStandardTab('Notepad', $ong, $options);
$this->addStandardTab('Reservation', $ong, $options);
$this->addStandardTab('Log', $ong, $options);
return $ong;
}* / "
if it helps anyone
Thank you to the developers for taking a look at this problem as they will certainly provide a better solution.

With this fork, you just delete all tab in the phone object

yllen · 2020-01-06 16:51:59

lboudehen wrote:

better still just comment on that
/*$this->addStandardTab('Item_Devices', $ong, $options);*/
line 74 on inc/phone.class.php

with this fork you delete Components tab of the Phone object.

If the issue is with this table, perhaps it may be repair in your database?

lboudehen · 2020-01-07 17:40:57

yllen wrote:

lboudehen wrote:
better still just comment on that
/*$this->addStandardTab('Item_Devices', $ong, $options);*/
line 74 on inc/phone.class.php
with this fork you delete Components tab of the Phone object.
If the issue is with this table, perhaps it may be repair in your database?

Hi, thank to responding, but when i create new phone and open again the detailed sheet i have error 500.

if it is necessary to repair the base I do not know how.

ElGuinness · 2020-01-21 09:30:32

Tks for this modification ....... now fatal error :

Fatal error: Uncaught Error: Class 'Phone' not found in C:\inetpub\glpi\inc\html.class.php:1475 Stack trace: #0 C:\inetpub\glpi\inc\html.class.php(6327): Html::generateMenuSession(true) #1 C:\inetpub\glpi\inc\html.class.php(1585): Html::displayMainMenu(true, Array) #2 C:\inetpub\glpi\front\central.php(68): Html::header('Interface stand...', '/glpi/front/cen...', 'central', 'central') #3 {main} thrown in C:\inetpub\glpi\inc\html.class.php on line 1475

Tja · 2020-07-08 21:29:32

i have still the problem
/*

ok it's ok to view and edite but i have not the onglet .

Tja · 2020-07-16 04:55:45

HELLO

I have a solution

change ver php to 4.4 and it's ok

NIYALI · 2020-08-01 23:33:25

Freezee10 wrote:

I have the same problem, anyone for help ?

Post the output of php error log to see where the problem is.Kodi nox

Last edited by NIYALI (2020-08-02 19:08:32)

evawillms · 2023-10-10 04:33:39

Tja wrote:

HELLO
I have a solution
change ver php to 4.4 and it's ok

Great idea ..

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#1 2019-10-30 12:54:33

Error 500 at "glpi/front/phone.form.php"

#2 2019-10-30 16:41:48

Re: Error 500 at "glpi/front/phone.form.php"

#3 2019-10-30 17:06:05

Re: Error 500 at "glpi/front/phone.form.php"

#4 2019-12-09 16:31:02

Re: Error 500 at "glpi/front/phone.form.php"

#5 2019-12-12 10:14:30

Re: Error 500 at "glpi/front/phone.form.php"

#6 2019-12-16 16:45:10

Re: Error 500 at "glpi/front/phone.form.php"

#7 2019-12-16 16:53:04

Re: Error 500 at "glpi/front/phone.form.php"

#8 2019-12-16 17:01:04

Re: Error 500 at "glpi/front/phone.form.php"

#9 2020-01-06 16:49:10

Re: Error 500 at "glpi/front/phone.form.php"

#10 2020-01-06 16:51:59

Re: Error 500 at "glpi/front/phone.form.php"

#11 2020-01-07 17:40:57

Re: Error 500 at "glpi/front/phone.form.php"

#12 2020-01-21 09:30:32

Re: Error 500 at "glpi/front/phone.form.php"

#13 2020-07-08 21:29:32

Re: Error 500 at "glpi/front/phone.form.php"

#14 2020-07-16 04:55:45

Re: Error 500 at "glpi/front/phone.form.php"

#15 2020-08-01 23:33:25

Re: Error 500 at "glpi/front/phone.form.php"

#16 2023-10-10 04:33:39

Re: Error 500 at "glpi/front/phone.form.php"

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