Forum GLPI-Project

raul

Member

Registered: 2007-10-04

Posts: 1

0.7 RC1 issues with groups

First of all I want to say Thank You!

Today I upgraded from 0.68.3 to 0.7 RC1 and I'm mostly satisfied by it, but I do have some problems.
1) Let's say I'm in a group "A", and there is a ticket which is assigned to group "A", but not assigned to
    a technician. When I view my tickets, the ticket does not show up.
2) In the 0.68.3 version it was possible to see ticket's which are not assigned to me. Eg in the assistance-> tracking there was a drop-down box from where one could choose the assigned technician. This is a problem, because my superior would like to see all the current tickets assigned to me.

Thank You!

Raul Izdeved.

voss

Member

Registered: 2007-08-27

Posts: 21

Re: 0.7 RC1 issues with groups

It seems that I have same the kind of problems. I can ellaborate on the second issue. If you login and press "Show my assigned tickets", then after wondering around in GLPI (eg. creating tickets etc) when you click on assistance->tracking, then you cannot change the user. However if you don't click on the "Show my assigned tickets" link, you _can_ choose which users tickets you want to see. If this in intentional or not, I don't know, but it _seems_ like a bug.

voss

Member

Registered: 2007-08-27

Posts: 21

Re: 0.7 RC1 issues with groups

Sorry, it was not "Show my assigned tickets", but "Your tickets in progress"

MoYo

GLPI - Lead

From: Poitiers

Registered: 2004-09-13

Posts: 14,513

Website

Re: 0.7 RC1 issues with groups

need more information about profile used.

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MoYo - Julien Dombre - Association INDEPNET
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