Forum GLPI-Project

tmarkel

Member

Registered: 2007-10-03

Posts: 5

Unable to assign to a technician 0.7RC1

When opening a ticket, I am unable to assign it to a technician.  The drop-down contains [Nobody].  This is a brand-new install.  Am I missing any setup information in order to assign the ticket to a technician?

Thanks in advance,

Tony

tmarkel

Member

Registered: 2007-10-03

Posts: 5

Re: Unable to assign to a technician 0.7RC1

Actually, it looks like any user drop-down does not contain any data

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: Unable to assign to a technician 0.7RC1

you have some users in GLPI ?

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir

tmarkel

Member

Registered: 2007-10-03

Posts: 5

Re: Unable to assign to a technician 0.7RC1

I have all my users from AD imported into GLPI.  That worked very well.  If I put a "*" in the text field just before the drop-down, I can see all of my technicians.  Otherwise, the field says "nobody".

Thanks,

Tony

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: Unable to assign to a technician 0.7RC1

Desactivate ajax in your glpi configuration

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir

tmarkel

Member

Registered: 2007-10-03

Posts: 5

Re: Unable to assign to a technician 0.7RC1

That worked, although I think we like the ajax search better.  Thanks for the help!