Forum GLPI-Project

voss

Member

Registered: 2007-08-27

Posts: 21

Feature requests

Hi.

First of all, I want to thank you all for the great software you are developing! Nice work!
I have the following suggestions, which I think should be beneficial to all GLPI users:

1. It should be possible to assign a ticket to a certain customer. ATM in GLPI version 0.68.3 one can assign a ticket to a specific device, but not to a client. Not all helpdesk tickets are tied to one specific peace of hardware.
2. It would be nice, if a ticket could be assigned to a group, not to a specific person. That way many people can solve the ticket, not one, and whoever get's the job done can close the ticket.

Thank you.

-Voss-

tsmr

GLPI-DEV

From: Rennes

Registered: 2005-08-26

Posts: 11,632

Website

Re: Feature requests

2. It would be nice, if a ticket could be assigned to a group, not to a specific person. That way many people can solve the ticket, not one, and whoever get's the job done can close the ticket.

Thank you.

-Voss-

In the next version. Test it

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Xavier Caillaud
Blog GLPI Infotel

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: Feature requests

Hi,

1. It should be possible to assign a ticket to a certain customer. ATM in GLPI version 0.68.3 one can assign a ticket to a specific device, but not to a client. Not all helpdesk tickets are tied to one specific peace of hardware.

Sorry, I don't understant really what you mean. In GLPI you could create a ticket, link it to a user (customer) and choose  "general"  instead of a  specific device.

It's not what you want to do ?

Best regards,

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
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