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Hi,
I'm wondering if there is a way that we can disable the possibility for technicians to close a ticket? The situation is the following: we have group A with several subgroups (B, C, D). The goal is that group A assigns tickets to one or more of the subgroups. The subgroups need to be able to add what they have done for this ticket, but they may not close these tickets. That needs to be done by group A. Is this way of working possible in GLPI and if so, how can I accomplish this?
Jvuz
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We're using version 9.1.2
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U can create and use a profile
Prod GLPI: 9.4.1.1 / Apache 2.4.25 (Debian) /PHP 7.0.30/ Server Software: Debian 9.1/Server Version: 10.1.26-MariaDB-0+deb9u1
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I know and I already created a profile for this, but I don't seem to be able to disable or remove the solution button.
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Under Life cycle of tickets
Solved / Closed delete all ticks
Prod GLPI: 9.4.1.1 / Apache 2.4.25 (Debian) /PHP 7.0.30/ Server Software: Debian 9.1/Server Version: 10.1.26-MariaDB-0+deb9u1
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Hi, I've managed to create a new profile for them and now they don't have the possibility to close a ticket or change the assignment. So far so good.
The problem I'm having now is they can see every ticket and not only the ones they should be able to see. I checked the rules, but everything seems ok. What am I missing? Is there a way I need to connect the profile to, so it takes the correct rules?
Jvuz
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Maybe in Profiles
Assistance
Tickets: See all tickets
Followups / Tasks: Add to all tickets
Prod GLPI: 9.4.1.1 / Apache 2.4.25 (Debian) /PHP 7.0.30/ Server Software: Debian 9.1/Server Version: 10.1.26-MariaDB-0+deb9u1
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I checked ot but those aren't checked. Very strange.
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I'm sorry, in 9.4.4 it's possible
Prod GLPI: 9.4.1.1 / Apache 2.4.25 (Debian) /PHP 7.0.30/ Server Software: Debian 9.1/Server Version: 10.1.26-MariaDB-0+deb9u1
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We're already busy upgrading but it's taking a lot of time.
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